Closer/Funder - Pacific Time Zone

Knock is a caring group of people who came together from across the industry with the belief there had to be a better way to serve people in the journey between homes. We offer a first-of-its-kind Knock Bridge Loan™ that gives everyone in the process more convenience, certainty, and competitiveness. 

Founded in 2015, we have earned the industry’s trust: an A+ Better Business Bureau rating and relationships with more than 120,000 real estate agents in our 75 markets across the US. Launched by founding team members of Trulia, we are funded by industry leading investors, including Foundry Group, Greycroft, RRI, Parker89, and The National Association of Realtors who serves 1.6 million members. We’re most proud of the stories from people we’ve helped get their new home, and the five star Zillow rating from over 750 reviews. To learn more, Knock.

Closer/Funder

Here at Knock, we strive to always put people first and go above and beyond to service our partners and customers with our first-of-its-kind Knock Bridge Loan™.  Knock enables borrowers to use the money “tied up” in their current home to purchase their next one. Each Knockstar is expected to manage a high volume, complete quality work, ensure timeliness and work within defined deadlines.  The Closing Department is a fast-paced environment and the final stage of our customer’s loan journey and our partner’s transaction is dependent on Knock’s loan funding.

As a Close/Funder you will: 

• Prepare initial closing disclosures and balance with settlement and send electronically to the borrower(s)

• Settle all closing issues timely, accurately, and always putting the customer experience first

• Prepare and execute the transfer of lender funds for disbursement

• Ensure loan closing is progressing while working lock step with a cross-functional team of Loan Assistants, Bridge Loan Specialists and Loan Officers

• Prepare all loan documents for signature, verifying accuracy of the loan file (interest rate, property, sales price, loan amount, vesting, etc.), and ensuring the file has all completed documents prior to closing

• Reconcile/enter/update loan level information to prepare closing documents, and confirm necessary loan file documents are present (title commitment, HOI, etc.)

• Verify the closing disclosure meets all required federal and/or program guidelines

• Ensure closings adhere to lock confirmation, loan approval, and program guidelines

• Provide timely communications regarding closing status as appropriate

• Enter information into Encompass, following up and communicating with customers, and obtain missing or updated documentation in order to process the mortgage loan file in a timely manner

• Coordinate with settlement partners to ensure that data is uploaded from our LOS to their system accurately and timely to ensure closing dates are met

• Audit signed closing documents to ensure complete and accurate package is received after closing and before funding

• Adhere to department minimum standards for speed of documents sent (ICDs, closing packages)

• Manage an individual loan pipeline of 50-60 loans per month

• Continually learn, grow, and expand your knowledge, while also supporting others' learning experiences; act as a mentor and be a resource for others inside and outside of your team

• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Qualifications - You’ll Bring: 

• A minimum of 2 years of recent relevant experience

• Recent experience with residential loan closings, particularly cash out refinance transactions

• Strong understanding of mortgage regulations from origination to post-closing 

• Recent experience managing and facilitating a large pipeline of closings, 50 to 60 per month

• You have a keen attention to detail and check and double check your work

• You are someone who is passionate about providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always 

• You are an over-communicator with exceptional written and verbal communication skills

• You’re highly organized and successful managing multiple competing priorities at once

• You possess strong sense of urgency and track record of thriving in a fast-paced, growth startup environment

• You are confident using new technology and familiar with lending management systems 

• You believe in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous

• You have proven success working 100% remote in prior positions & are experienced working with a distributed, national team

• You have recent experience working in the Pacific Time Zone

• You have experience in Encompass LOS

• Education: High school diploma or equivalent (manager to determine minimum education level if higher than high school)

• We encourage you to apply even if you don’t have every listed requirement 

Physical Requirements:

• Set up and constantly operate a computer

• Communicate and exchange accurate information to others via telephone or internet video applications

Compensation and Benefits:

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Our Compensation Philosophy: As a remote first fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated.  Please note that the base salary for this position is: $55,000 USD + bonus. This job posting expires on Feb 28, 2025.

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.