Strategy & Operations Senior Manager, Growth

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 

• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.

• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 

• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.

• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 

• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

About the Opportunity

Lantern is in hyper-growth. To maintain this pace and to unlock the large market potential, Lantern expects to double the GTM teams over the next 12 months. 

About the Team

Commercial Strategy & Operations (“CSO”) (i.e., Lantern’s Revenue Operations team) supports the President and his broader go-to-market function, including Sales, Client Success, Marketing, Channel Partners (health plans, ecosystem partners, and benefits consultants/brokers), and Provider Network Development. CSO is responsible for Commercial strategy, planning, insights, systems/tools, process, and data. This role sits within CSO and directly supports Growth Marketing (b2b demand generation, sales development) and Consumer Growth (b2b2c marketing to our members to improve engagement and utilization).

The Marketing organization drives revenue growth in two ways:

1. Generating new client demand by targeting and converting employer prospects, and

2. Driving member activation and engagement through Consumer Marketing programs that help members understand their healthcare options, access high-quality care, and realize the full value of Lantern’s provider network.

Your Mission

Reporting to the Director of Commercial Strategy & Operations, the Strategy & Operations Senior Manager, Growth will serve as an operational backbone for Lantern’s Marketing organization. You will partner with Marketing leadership to translate strategy into execution by improving lead quality and attribution visibility across employer and member funnels, enhancing tooling and reporting within Salesforce, and proactively identifying bottlenecks that limit conversion and revenue growth. You will help establish the rhythm of business for the Marketing organization, streamline workflows and build new operational capabilities that reduce manual work and scale with the business. Ultimately, your efforts will directly drive revenue growth by enabling more efficient, data-driven, and effective Marketing operations.

What You Will Do

• Partner closely with Marketing leadership team to translate strategy into clear operational plans, goals, and execution rhythms

• Build and maintain dashboards and KPIs that monitor Marketing team’s performance and provide actionable insights

• Identify operational bottlenecks across the Marketing workflows and design + implement solutions to improve them 

• Collect and translate business requirements for Salesforce and Marketing tools to improve reporting, attribution, and operational workflows

• Establish and run the rhythm of business for Marketing teams, including forecasting, weekly performance reviews, and cross-functional reporting.

• Project-manage Marketing cross-functional processes that enable more effective collaboration among GTM teams (e.g. Sales, CS, etc.)

• Support executive, Commercial, and board-level reporting with insights that connect marketing activity to revenue, case creation, and member activation

• Support Marketing leadership with annual planning (e.g., budget, org design, OKRs, etc.)  

What You Will Bring

• Bachelor’s degree in a business or related field

• 5-7 years of experience in Business Operations at a high-growth company or prior experience in management consulting 

• Experience driving cross-functional initiatives with executive stakeholders

• Excellent Salesforce.com, Excel and PowerPoint skills

• Self-directed and high attention to detail

• Take ownership: you operate autonomously vs. waiting for direction; you hold yourself and others accountable to outcomes; and you finish what you started

• Excel at building connections, enjoy working collaboratively, and can quickly establish rapport and trust with partners across the company

• Quantitative mindset; can establish KPIs and OKRs that underpin success and team effectiveness, and you can independently interpret the data to articulate the 'so what'

• Bonus: experience working in healthcare point solutions, healthcare or working within a Marketing organization
  

• Preference for NYC-based Candidates 

Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Remote workplace

• Short & Long-Term Disability

• Life Insurance

• 401k with company match

• Paid Time Off

• Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.