Account Manager

About You:

You have a flair for client communication and understand consumer behavior. You relish the opportunity to learn by doing in a fast-paced and demanding environment. You have experience with marketing campaigns and understand what excellent customer service entails. You thrive in a culture that is nimble, collaborative, analytical and creative.

Does this sound like you? If so, Level Agency is currently looking for an experienced and motivated Account Manager to join our team and we can’t wait to meet you!

The successful candidate will be a thought-leader and strategic partner to external clients, while providing competent project management in coordination with a cross-functional team of performance marketers. The Account Manager will lead and train account coordinators and creative producers.

About the Position:

The Account Manager is part of a cross-functional team of performance marketers and is responsible for driving client success in online marketing programs that include some combination of paid media campaigns, website and landing page projects, and data analytics projects. To do this, the Account Manager must be able to establish effective communications and strong relationships with external and internal teams, while using analytical skills and creative problem-solving to proactively solve complex online marketing problems and exceed client objectives. The salary range for this position is $60 - 80K.

We are interested in every qualified candidate who is eligible to work and will perform the work in the United States. We are not able to sponsor visas.

Your Impact:

• Leverages data-driven curiosity, paired with client business knowledge, to deliver effective performance marketing activities for a group of clients

• Develop and nurture relationships and trusted partnerships with client contacts

• Leads ongoing client performance meetings and established strategic business review sessions

• Implements the Level Agency Way for projects and campaigns, ensuring that all projects having champions, clear goals, and thoughtful briefs

• Leads on-boarding initiatives for new clients to ensure a successful 90-day launch

• Assumes accountability and ownership of online marketing program successes and failures for client accounts in a team environment.

• Responsible for ongoing client performance meetings, Quarterly Business Reviews, and other ad hoc communication flows.

• Interfaces with other department leads to share ideas, communicate service offerings, and to identify and deliver new solutions for clients.

• Keeps the Level team apprised of key client opportunities, potential risks and other key nuances which affect the health of the business.

• Establishes themselves and the agency as trusted partners in online marketing to agency clients.

• Understands natural digital marketing best practices and articulates knowledge effectively.

• Provides excellent communication via phone, emails and direct contact.

• Effectively creates and delivers client presentations.

• Provides thought leadership to clients across a range of online marketing topics.

• Commands data analysis of key metrics to identify, recommend and implement changes for increasing the performance of client programs.

• Manages budgeting, forecasting, billing and invoicing.

• Assists in client billing.

• Monitors and reports program financials, budgets and fees to senior management.

• Directs and manages the daily workflow of all client digital marketing programs, including initiation and management of projects across departments.

• Reviews deliverables for quality and ensures that recommendations and work product are sound and viable.

• Works with the team’s media producers to create and execute digital marketing strategies and plans for each client.

• Ensures client budgets and deadlines are met.

• Delegating responsibilities and supervising business operations

• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities

Requirements

• 2-4 years of online marketing industry experience, or strong experience in related fields

• 1-2 years agency experience

• Works well in a kinetic, deadline-driven agency environment

• Effective written and verbal communicator

• Demonstrated industry knowledge and skills

• Accountable for personal intellectual curiosity, staying up to speed in the dynamic, fast paced industry of Online Marketing

• Demonstrated problem solving skills

• Demonstrated project management skills

Benefits

• Competitive compensation

• Performance reviews every six months

• 401k plan with 3% employer contribution

• 11 annual paid holidays

• 15 PTO days +1 additional day per year of service

• Summer Fridays

• Great medical benefits including vision and dental

• Parental leave benefit after 1 year of full-time service

• Ability to develop and refine skills with career advancement opportunities

• Employee appreciation programs

The Company:

Change is the only constant in today’s marketing ecosystem, and it's happening FAST. Level Agency (www.level.agency) and its team of digital marketing scientists are experts at helping clients improve performance and acquire knowledge through its test, learn, and grow framework.

Test: Use design thinking principles to understand rapidly changing consumer challenges, formulate hypotheses, and develop creative prototypes.

Learn: Run experiments using lean methods that teach us more about our audiences and their preferences; measure results in real-time

Grow: Allocate additional marketing resources to exploit the new knowledge; tweak campaigns to be better every day; identify the next logical test; and run the cycle again.

Recently ranked #190 on the Inc. 500's Fastest-Growing Private U.S. Companies and one of Pittsburgh's Best Places to Work, Level Agency delivers powerful and comprehensive online solutions including multi-channel digital marketing, search engine optimization, lead generation, website development, ROI reporting, and much more.

Level Agency is an equal opportunity employer, a Military Friendly® partner, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.