Director of Operations

Who We Are

We're a B2B appointment setting agency based in the USA, although we’re a fully remote team of roughly 50 people. We’re looking for the backbone of our organization. Someone who can see the big picture while managing the day-to-day details that keep us running smoothly.

The Role

As our Director of Operations, you'll be the glue that holds everything together. You'll take ownership of our processes, identify what's working and what isn't, and implement solutions that make us more efficient. We are a people heavy org using lots of different tools and technology and we will rely on you to optimize it all.

What You'll Do

• Oversee daily operations and ensure everything runs smooth

• Understand our current processes and workflows, and how to make them better

• Coordinate between teams to keep everyone aligned and moving in the same direction

• Update and document all SOPs with the help of each department

• Help create training and onboarding processes for new hires

• Manage technology stacks and identify tools that will improve our efficiency

• Help develop and implement policies and procedures that scale

• Track key metrics, improve our reporting and use data to drive decision-making

• Be the main POC with our automation team to build out our dashboard

Who You Are

• A problem-solver who sees challenges as opportunities

• Someone who can work independently without needing constant oversight

• A people person who can navigate personalities and bring out the best in others

• Tech-savvy and adaptable to new tools and platforms

• Detail-oriented without losing sight of the bigger picture

• Experienced in operational roles with a track record of driving improvements

Requirements

• 4+ years of experience in operations management

• Previous experience in an agency setting is strongly preferred

• Demonstrated ability to improve processes and implement systems. We might ask to show proof

• Excellent communication skills and detail oriented

• Understands B2B technology and willingness to learn new tools

• Self-motivated with the ability to prioritize and manage multiple projects

• Able to deal with and manage people

Why Join Us

Competitive salary with a company that has 2x+ revenue every year for the past 3 years. You'll have the flexibility of remote work, the autonomy to make changes, and own your work. You’ll be at the table with leadership shaping how this company moves forward.

We’re motived and we work hard. You should too.