Customer Success Manager (CSM)

About the job:

Marlink was founded to help B2B companies and tech startups unlock new sales opportunities, Marlink has grown into a leading performance-based marketing agency specializing in email, LinkedIn outreach, calling and appointment setting.

We’re built on partnership, performance, and precision, making the lead generation process frictionless and rewarding. For us, client success isn’t just a goal—it’s the only outcome that matters.

Currently, we are looking for a Customer Success Manager to join our Marlink team to support our customers in achieving success and managing their lifecycle from onboarding to optimizing campaigns and handling customer communications.

As a Customer Success Manager, you will:

• Build strong relationships with the clients.

• Research and understand the ICP

• Build the client’s strategy and messaging

• Create targeted lead lists and campaigns

• Launch campaigns -> Manage and monitor them

• Review client KPI's & optimize based on results

• Report internally on campaign results

• Troubleshoot and resolve issues, working closely with our design team.

• Work towards monthly and quarterly KPIs, focusing on Client Retention, Churn Rate, Upsell Rate, and NPS.

• Report externally on campaign results

• Answering client questions via Slack, Email, and Google Meet

• Onboarding calls with new clients

• Client strategy and check-in calls

Requirements:

• Native level English speaking & written skills

• Are a self-motivated, positive, and proactive problem solver

• Understanding of automated B2B cold email outreach

• Reliable internet and quiet office space

• Tech setup for remote work (webcam, microphone, fast wifi / computer)

• Available American Times, Monday-Friday

Nice to have:

• Experience as an Account Manager, Customer Success Manager, or in a similar client-facing position

• Have worked with B2B clients

• Are proficient in using sales tools, Google Workspace, Monday and outreach tools

Why Marlink:

• Competitive Pay

• Work from anywhere

• Paid vacation (PTO)

• Career advancement & financial growth opportunities

• Well-being focused