Lead Solution Consultant
Mural’s mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.
Founded in 2011, Mural is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 600 “Muralistas” around the world collaborate in the Mural® app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.
Mural has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.
ABOUT THE TEAM
Solution Consultants partner with our customers to demonstrate Mural’s value prop and shape the demand for Professional Services, including LUMA and Consulting offerings. We act as subject matter experts in our core Mural platform and in business methodologies like the LUMA system, Human Centered Design and Agile.
Sitting in Professional Services within Mural’s Success Org, the Solution Consulting team works closely with a wide range of Sales and Success stakeholders: Account Managers; Customer Success Managers; Technical Consultants; and Professional Services Delivery Consultants. Working with our Account Teams, we bring customer relevant solutions to our sales process across discovery, demos, thought leadership, services scoping, coaching, and facilitation.
The Solution Consultant is a key partner for our account teams. You will work closely with Account Managers, Customer Success Managers and Professional Services Delivery Consultants to shape and sell our core platform and Professional Services. To accomplish this, you must have a track record of strategic and consultative sales skills, including the ability to solicit business requirements, develop a sales strategy, design solutions that address these requirements, and provide business value. A good working understanding of common business methodologies like Human Centered Design and / or Agile would be beneficial in this role also.
WHAT YOU'LL DO
Run engaging and knowledgeable client discovery sessions & key stakeholder interviews
Develop and deliver use case specific sales workshops for customers and prospects
Present compelling professional services proposals to customers
Partner with key internal stakeholders to scope delivery project effort
Drive pricing and client proposal development for professional services offerings
Act as knowledgeable SMEs in client conversations to build credibility and support wider Mural and Professional Services opportunities, ex. one off thought leadership or coaching sessions
Expand relationships with existing customers, collaborating closely with Account Managers and Customer Success Managers to identify new professional services opportunities
Engage at key moments of the delivery process to uncover additional professional services opportunities
WHAT YOU'LL BRING
5+ years of innovation consulting experience or similar field
Fantastic facilitator of remote workshops
Experience with design thinking and agile methodologies
Strong experience running and conducting product demonstrations
Revenue driven with a sales mindset who thrives in a high paced environment
Experience collating, translating, and communicating the functional needs of a customer
Excellent oral, written, presentation, collaboration, and interpersonal communication skills
Self-motivator that thrives in an ever-changing environment
Progressive out-of-the-box thinker who is comfortable challenging the status quo
Knowledge or experience working with MURAL
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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