Community & Account Manager
We are looking for an astute community and account manager to join our fully remote team and help us nurture relationships with our users.
You will be responsible for connecting and helping our users to get on board, as well as building an online community and using other means for engaging and communicating with them.
Your responsibility to support our users in accomplishing their business goals with Nightwatch and to translate their needs and wishes to the rest of the teams.
Our non-enterprise working environment strives to encourage openness and directness in communication. We value our teammates taking initiatives in the activities that help us improve and grow. The traits that we collectively try to nourish are individual autonomy and flexibility to get the work done.
We are a bootstrapped company that believes the future belongs to companies that don’t surrender to the exact guidebooks and 9-to-5 corporate way of working.
Requirements
Experience with working in a similar SaaS or remote company
Experience with building and cultivating a community
Experience with training, onboarding, or guiding people online
Effective, clear, and concise communication and presentation skills
Strong awareness of technologies, digital marketing, and at least basic understanding of SEO
Passion and interest in the broader internet and SEO ecosystem
A data-driven, analytical mindset with strong attention to detail
Responsibilities
Building and managing a community
Establishing and executing an effective 1:1 onboarding strategy
Finding ways to engage with specific segments of the users and regularly collect their feedback
Hiring and coaching other account & community managers to achieve growth and scaling
Creating and automating reporting between various reporting tools
Working closely with the marketing team and leadership of the company
Interested? Apply now! Tell us why you’d like to join, and what you can bring to the team.
This job is closed
But you can apply to other open Remote Community Manager jobs
About the company
Similar Remote Jobs
- New Job! Featured Job Remote Job
- Closes in 10 days Promoted Job Remote Job
- New Job! Remote Job
- Opened 2 days ago Remote Job
- Opened 2 days ago Remote Job