About PostPilot

PostPilot helps ecommerce and consumer brands turn direct mail into a modern performance marketing channel.

Our platform makes it easy for brands to send individually personalized postcards to customers and prospects, combining the targeting and measurability of digital marketing with the attention and trust of physical mail.

At a time when customers are overwhelmed by digital ads, inboxes are crowded, and online channels keep getting more expensive, direct mail gives brands a different way to reach people and drive growth.

We’re a fast-growing team working with leading brands across ecommerce, retail, health and wellness, apparel, beauty, home, and more. Our team is practical, creative, and focused on helping customers launch campaigns that actually perform.

About the Role

We’re looking for a Graphic Designer to help customers bring direct mail campaigns to life.

This is a hands-on, customer-facing design role focused on postcard campaigns for ecommerce and consumer brands. You’ll design postcard campaigns for a wide range of brands, adapt customer assets into effective direct mail creative, help improve offers and CTAs, prepare files for print, and work with customers and internal teams to get campaigns launched quickly and cleanly.

This is a high-volume creative environment, but not a repetitive one. You’ll work across many different brands, industries, offers, and campaign types, often with several projects moving at once. The role is best for someone who enjoys variety, clear deadlines, practical iteration, and the rhythm of consistently shipping good work.

Customer conversations are part of the role. You should be comfortable joining calls to clarify briefs, discuss creative feedback, explain design decisions, and align on campaign direction.

The right person is not just a strong visual designer—you’re also comfortable thinking through the marketing goal behind a campaign, communicating with customers, working across many projects at once, and using AI tools thoughtfully to move faster without sacrificing taste, judgment, or attention to detail.

📌 This is a full-time remote position requiring availability during US business hours.

📋 What You’ll Do

Design postcard campaigns for PostPilot customers across a wide range of industries and brand styles
Turn customer-provided assets, copy, offers, and briefs into polished, print-ready direct mail creative
Advise customers and internal teams on creative direction, messaging, offers, CTAs, layout, and campaign strategy
Join customer calls to clarify campaign goals, review feedback, and explain design decisions
Review designs for direct mail and print readiness (hierarchy, legibility, bleed, trim, safe areas, mail panel constraints, QR codes, URLs, offer clarity, front/back consistency)
Communicate with customers and internal teams to answer design-related questions and resolve feedback
Manage a steady queue of design requests while meeting deadlines and keeping work organized
Use AI tools in your workflow to speed up ideation, versioning, copy refinement, research, organization, and QA while maintaining strong creative judgment

✅ About You

Strong designer who understands that great marketing creative must look good, communicate clearly, and drive action
Able to move quickly without being sloppy, adapting to different brand styles
Comfortable turning imperfect customer inputs into clear, polished, effective creative
Strong communicator, able to ask good questions, explain thinking, and work through feedback
Willing to learn the details of print, production, and campaign strategy

Must Have

Strong visual design skills with a portfolio showing polished, commercially useful work
Fluency in Adobe Creative Suite
Experience designing for marketing, advertising, ecommerce, or DTC brands
Strong layout, typography, hierarchy, and brand adaptation skills
Ability to design across multiple industries and brand styles
Comfort working with imperfect briefs and fast-moving feedback
Comfort communicating directly with customers, including joining calls
Ability to manage multiple projects and consistently hit deadlines
Excellent written and spoken English
Strong attention to detail (copy, offers, URLs, codes, formatting, production requirements)
AI-native working style, with experience using AI tools to improve speed, creativity, or quality
Based in the Americas and available to work US business hours

Nice to Have

Print design or direct mail design experience
Ecommerce or lifecycle marketing experience
Customer-facing design, creative strategy, customer success, or support experience

🌟 What Makes Someone Successful in This Role

You think about the business goal behind the design, not just the look of the card
You make customer creative better without overcomplicating it
You communicate clearly and keep work moving
You care about details that affect print quality, campaign clarity, and customer experience
You balance creativity with speed, process, and practical constraints
You enjoy working across many different brands and campaigns

Graphic Designer