Onboarding Manager (Vietnam)

In November 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our blog post.

About Us:

Both Printify and Printful are pioneering production on-demand companies and platforms established in Latvia but with a global customer base.

Printify is bringing the dream of financial freedom and business ownership to the world by connecting e-commerce entrepreneurs with over 100 print-on-demand facilities around the globe. 

Printful has built world-class in-house production facilities and helps people to build their brands, empowering thousands of businesses—including iconic names like Coca-Cola and MTV. 

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.

About The Role:  

The success of our merchants means success for us. And for us, that means always providing an outstanding, value-adding merchant experience.

To facilitate this, we are looking for an Onboarding Manager to join our Merchant Success and Sales team. Your role as an Onboarding Manager is to help high-growth, high-volume merchants be successful on the Printify platform by facilitating the use of the platform and data-supported advisory and consulting. 

You will develop strong relationships with the merchants in your portfolio, and help them with long-term solutions to their biggest roadblocks. Ultimately, you’re here to understand their goals and advise them on the best way to achieve those goals with Printify. 

Your Daily Tasks Will Entail:

• Delivering on the growth and retention goals of the portfolio of your merchants

• Onboarding, training, and educating new merchants on the use of the Printify platform

• Successfully managing the portfolio of high-volume merchants by developing and maintaining long-term business relationships

• Providing merchants with guidance on how to effectively use the Printify platform, best e-commerce practices, and the industry trends to help them achieve their long-term business goals

• Presenting, promoting, and selling products/services using solid arguments to existing and prospective customers

• Coordinating with other teams to expedite the resolution of customer challenges and complaints to maximize satisfaction

• Retaining the merchants, and identify growth opportunities within the managed portfolio 

• Assisting merchants with long-term planning and providing solutions that enable growth

• Aligning the customer expectations and needs against the company roadmap

• Assisting in activities that increase Printify’s presence among Vietnamese merchants

Your Qualifications:

• 2 - 3 years experience in Sales, Customer Success, or Account Management roles

• Proven track record of goal attainment

• Passion for technologies and eCommerce

• Experience in the software and/or technology industry, and/or Print on Demand industry

• Experience with analytics and business Intelligence tools is preferred, with CRM required

• Proficient in English and Vietnamese

• Technical aptitude to quickly learn new technologies

• A team player with focus and determination for professional growth and goal attainment

• Someone who handles adversity with poise and polish - you can turn a situation around to make a client feel heard and well-positioned for success.

• Ability to get things done

• Living in Vietnam

What We Offer:

• Be part of a friendly, inclusive, and global team

• Flexible working hours (start your day as late as 11 a.m.)

• Health insurance

• Access to mentorship, internal meetups, and hackathons both on-site and online

• Exciting team-building events and parties you’ll never forget! 

We are an equal opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.

If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job. 

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team!