Sales Development Representative

This is a remote job for applicants in Latin America!

We are looking for enthusiastic sales professionals with an ownership mentality to expand their territory through calling, emailing, utilizing social channels and follow up activities. 

As an open-source and PLG company, we are scaling rapidly and we are looking for a Sales Development Representative (SDR) to join our team and help us to build this PLG motion!

The Sales Development Representative is responsible for generating and handling leads, qualifying them, and passing to our Sales Account Executive team to close those leads. You will be working with the US market. 

Rocket.chat is looking for a highly organized, goal-oriented, and self-motivated person for this role.

Your skills 🎯

• Advanced English is mandatory.

• Experience in inbound and outbound lead generation, sales/marketing analytics and managing data quality.

• Experience working in a B2B environment.

• Previous experience working with the US market

• Experience with SaaS

• Strong data and technical skills.

• Be a good listener and communicator

• Problem-solving attitude.

• Coach-ability, curiosity, and achievement are traits that are important to you

• Understanding of B2B data sources and tools (e.g. Apollo.io, Discover.org, Clearbit, Sales Navigator...).

• Capability of understanding customer pain points, requirements and correlating potential business to value that can be provided by Rocket.Chat.

• Goal-oriented, has ownership, and brings to the process and to the company.

• Excellent interpersonal and team management skills.

What you'll do 🧑‍💻

• Generate enterprise opportunities for our Sales Team. 

• Respond, engage and qualify inbound leads and inquiries;

• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence;

• Cold Outreach by phone, email and Linkedin. Engage with prospects and companies in our ICP

• Drive Marketing Qualified Leads: Develop lead generation campaign/program strategy, objectives, goals, metrics, and define best practices, standards and processes to drive successful customer acquisition;

• Lead Nurture: Manage lead nurturing programs to accelerate prospect movement through the demand generation sales funnel;

• Targeting/Segmentation: Segment target audiences based on B2B propensity-to-buy segment strategies, personas, “jobs-to-do” messaging strategy, and demographic criteria and completed interactions;

• Lead Generation Workflows: Define lead flow processes and work with Database Marketing Team to optimize interdepartmental service level agreements; optimize system architecture and program workflows in lead generation systems to support Sales/Marketing processes;

• Manage day-to-day activities and lead planning meetings different teams to define and execute on B2B demand generation strategy required to drive identified KPIs and business growth initiatives;

• Suggest and implement improvements in the sales administration process;

• Able to work in a fast-paced environment while balancing strategic, tactical and analytical responsibilities;

• Understanding client needs and offering solutions and support;

• Creating and maintaining a list/database of prospect clients;

• Presenting and delivering information to potential clients;

• Answering potential client questions and follow-up call questions;

• Tracking weekly, monthly, and quarterly performance and sales metrics.

Benefits ✨

Wherever you are our goal is to make your routine as a Rocketeer feel enjoyable, exciting, and comfortable, so if you are remote or working from our office in Porto Alegre (Brazil) you’ll receive a set of benefits to improve your work experience! They include a flexible schedule, multicultural environment with colleagues in over 30 countries, a vibrant company culture, remote work as you wish, unlimited Paid Time Off, language and tech courses and more! 

About Rocket.Chat 🚀

‍Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations, or integrations.

Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, the U.S. Navy and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.

As Rocket.Chat we believe in reconnecting the world, one conversation at a time! See yourself in that? So apply now!