About Saltbox

Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium-sized eCommerce businesses across industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics, and Household Goods.

This is your opportunity to make a direct impact on small businesses in your area.

Role: Director of Workspace

The Director of Workspace ensures every Saltbox location operates with discipline, consistency, financial strength, and a reliable member experience. This role directly leads our Market Leaders and is responsible for the operational and financial performance of each location.

While the VP of Operations drives the future of the Workspace product, the Director owns the executional engine that powers it — translating strategy into predictable, consistent operations across the network.

This leader builds high-performing Market Leaders, enforces operational standards, drives P&L performance, and represents Workspace in cross-functional alignment across the business.

What You Will Own

Leadership of Market Leaders – Build a strong, accountable, high-performing leader bench. Develop MLs into confident operators who execute with clarity and consistency.
Operational Consistency and Quality Across Markets – Create and uphold the unified Saltbox operating system: SOPs, rhythms, quality standards, workspace operations, and workflows.
P&L Ownership – Drive NOI performance through labor planning, occupancy strategy, expense discipline, staffing decisions, and operational execution.
Cross-Functional Collaboration – Partner closely with Facilities, Fulfillment, Sales, Parsel, and Finance to ensure seamless handoffs, aligned expectations, and shared accountability.
Member Experience Leadership & Escalations – Ensure each location delivers a consistent, high-trust member experience. Lead escalations requiring senior operational judgment while coaching MLs to prevent recurrence.
Capability Development & Training Enforcement – Ensure all training, systems, and standards created by Operational Excellence and the Workspace Coordinator are implemented, reinforced, and adopted across MLs and their teams.

Success Measures

This role ensures the Workspace network meets or exceeds:

Revenue: Workspace revenue growth, service revenue, and local sales execution
Expenses: Labor discipline, controllable expense management, and NOI targets
Operational Metrics: Standards adherence, workflow compliance, labor efficiency, uptime of operational systems
Sales Metrics: Tour conversion, occupancy performance, execution of sales workflows, churn
Member Experience: Member NPS and retention trends, quality of operational execution

Who Thrives in This Role

A systematic, structured leader who builds clarity and consistency
An emotionally intelligent coach who develops other leaders
A high-performance operator with strong financial instincts
Someone who can balance detail with strategic oversight
A leader who can set expectations, enforce standards, and build trust
Someone who adapts quickly, leads calmly, and solves problems with maturity

Preferred Experience

7–12+ years leading multi-site operations
Proven success driving P&L outcomes
Experience managing managers (not just frontline teams)
Strong operational systems and standards background
Ability to build cross-functional alignment in fast-changing environments
Clear communicator with high accountability and leadership presence
Location & Travel Readiness: Based near a Saltbox location (Atlanta, Washington DC, Dallas, Phoenix, Los Angeles, Denver, or Seattle) and open to ~40% travel

What We Offer

Medical/Dental/Vision insurance fully covered for employees, or low premium PPO for family members
401K plan options
Company-paid long-term, short-term disability, and life insurance
Generous paid vacation, sick leave, and holidays
Paid parental leave
Professional development opportunities, including job training and a dedicated learning budget

Base Salary Range: $140k–$155k (tailored to role, level, and location).

This is a high-impact leadership opportunity to shape the operational backbone of Saltbox and ensure every location delivers consistent excellence. If you’re ready to lead with discipline, clarity, and vision, Saltbox wants to hear from you.

Director of Operations