Director of Workspace

Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our Members run small to medium-sized eCommerce businesses across industries including Fashion & Apparel, Health & Beauty, Entertainment, Electronics, and Household Goods.

This is your opportunity to make a direct impact on small businesses in your area.

Role: Location Manager

We’re looking for a Location Manager to support our Members’ success by ensuring our warehouses run smoothly. You thrive on handling a variety of tasks, take pride in solving challenges, and have experience leading teams to enhance customer experiences. Though our locations resemble warehouses, this role offers the chance to empower small business owners and make a direct impact.

Role Purpose

The Location Manager ensures every Saltbox location operates with discipline, consistency, financial strength, and a reliable member experience. This role directly leads the local team and is responsible for the operational and financial performance of the site.

While the VP of Operations drives the future of the Workspace product, and the Director of Workspace oversees execution across the network, the Location Manager owns the day-to-day operations of their site — translating strategy into consistent, high-quality service for Members.

What You Will Own

• Team Leadership – Build a strong, accountable, high-performing local team. Develop staff into confident operators who execute with clarity and consistency.

• Operational Consistency and Quality – Uphold Saltbox operating standards: SOPs, rhythms, quality benchmarks, workspace operations, and workflows.

• P&L Ownership – Drive NOI performance through labor planning, occupancy strategy, expense discipline, staffing decisions, and operational execution.

• Cross-Functional Collaboration – Partner closely with Facilities, Fulfillment, Sales, Parsel, and Finance to ensure seamless handoffs and aligned expectations.

• Member Experience Leadership & Escalations – Deliver a consistent, high-trust member experience. Lead escalations requiring senior judgment while coaching the team to prevent recurrence.

• Capability Development & Training Enforcement – Ensure all training, systems, and standards created by Operational Excellence are implemented and reinforced locally.

Success Measures

• Revenue: Workspace revenue growth, service revenue, and local sales execution

• Expenses: Labor discipline, controllable expense management, and NOI targets

• Operational Metrics: Standards adherence, workflow compliance, labor efficiency, uptime of operational systems

• Sales Metrics: Tour conversion, occupancy performance, execution of sales workflows, churn

• Member Experience: Member NPS and retention trends, quality of operational execution

Who Thrives in This Role

• A systematic, structured leader who builds clarity and consistency

• An emotionally intelligent coach who develops others

• A high-performance operator with strong financial instincts

• Someone who balances detail with strategic oversight

• A leader who sets expectations, enforces standards, and builds trust

• Someone who adapts quickly, leads calmly, and solves problems with maturity

Preferred Experience

• 5–10+ years leading operations, ideally in multi-site or service-based environments

• Proven success driving P&L outcomes

• Experience managing teams and enhancing customer/member experiences

• Strong operational systems and standards background

• Ability to build cross-functional alignment in fast-changing environments

• Clear communicator with high accountability and leadership presence

• Location & Travel Readiness: Based near a Saltbox location (Atlanta, Washington DC, Dallas, Phoenix, Los Angeles, Denver, or Seattle)

What We Offer

• Medical/Dental/Vision insurance fully covered for employees, or low premium PPO for family members

• 401K plan options

• Company-paid long-term, short-term disability, and life insurance

• Generous paid vacation, sick leave, and holidays

• Paid parental leave

• Professional development opportunities, including job training and a dedicated learning budget

Base Salary Range: $140k–$155k (tailored to role, level, and location).

This is a high-impact opportunity to lead a Saltbox location, empower small business owners, and ensure operational excellence. If you’re ready to thrive in a dynamic, fast-paced environment, Saltbox wants to hear from you.