VIP Account Manager

Key Job responsibilities:

• Act as the primary point of contact for high-value clients, providing personalized assistance and support to meet their needs and preferences.

• Develop and maintain strong relationships with VIP customers, ensuring high levels of satisfaction and loyalty.

• Proactively engage with VIP clientele to promote new products, features, promotions, and encourage increased engagement and spending.

• Monitor client activity and identify opportunities to upsell or cross-sell additional products and services.

• Collaborate with internal teams, including marketing, operations, and customer support, to address consumer inquiries, resolve issues, and enhance the overall player experience.

• Analyze clientele behavior and preferences to tailor personalized offers, rewards, and incentives that drive retention and loyalty.

• Prepare regular reports and performance metrics to track VIP clientele activity, revenue contributions, and customer satisfaction levels. Stay up to date on industry trends, competitor activities, and regulatory requirements to identify opportunities and challenges in the VIP segment.

Qualifications:

• Proficiency in written and verbal English communication.

• One year’s experience in a VIP Account Manager Role.

• Customer support skills are beneficial.

• Familiarity with Microsoft Office.

• Capable of working well independently and collaboratively within a team, demonstrating strong initiative and self-motivation.

• Exceptional organizational skills, demonstrating a sharp eye for detail.

• Aptitude for utilizing analysis, sound judgment, and logical reasoning in problem-solving and decision-making processes.

• Ability to work flexible hours and weekends.

Department

VIP

Role

VIP Account Manager

Locations

Costa Rica