Senior Clinical Manager, Clinical Operations (Dedicated Workplace Team)

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

As the Senior Clinical Manager, Clinical Operations (Dedicated Workplace Team), you'll lead and inspire a high-performing team of clinical managers and clinicians who provide on-site services at our employer partners' workplaces. In this remote role, you'll be responsible for the operational health and quality of your assigned programs, empowering your team to deliver exceptional mental health services that have a meaningful impact on both employees and organizations. You'll partner closely with internal and external stakeholders to drive program success. This position reports to the Director of Clinical Operations.

What you’ll do: 

Team Leadership & Development:

• Lead, mentor, and manage a team of clinical managers and clinician skip level reports to deliver exceptional mental health support to the members we serve

• Interview, hire, onboard, train, deliver feedback, and support the professional growth of team members

• Foster a connected team and facilitate best practice adoption

• Monitor quality of service delivery for the clinical team under your leadership and deliver continuous feedback and coaching to grow your team’s skills and performance

Program Oversight & Operational Excellence:

• Lead and manage large-scale clinical programs

• Serve as a clinical Subject Matter Expert (SME), collaborating with teams across Implementation, Customer Success and Business Intelligence to optimize programs and processes

• Oversee Standard Operating Procedure (SOP) development, review, and approval

• Contribute to clinical policies, productivity benchmarks, and operational models

• Identify and drive process improvement initiatives

Stakeholder Engagement & Communication:

• Develop strong relationships with customer success partners and other internal stakeholders

• Communicate strategic updates to leadership and contributors as needed

• Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong program health

• Address escalations and concerns in partnership with leadership and customer stakeholders

What success looks like:

• Customer and member satisfaction

• Operational efficiency (productivity, utilization)

• Team retention rates

• Employee engagement

• Clinical quality performance

What you’ll bring: 

Experience:

• 5+ years of leadership and management experience, including managing through layers of teams of 40+ required

• 3+ years of experience in behavioral health or EAP settings firmly required

• Start-up experience firmly required

• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) firmly required

• Adept at collaborating with external customers to understand their needs and collaborate on solutions

• Track record of building and growing high performing teams, mentoring leaders and frontline team members

• High sense of urgency and results focus combined with a service orientation

• Naturally relentless in breaking barriers to get things done with speed and quality

• Exceptional communication skills, with the ability to convey information concisely, inspire and engage a team, and be highly attuned to the organizational culture

• Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy

• Excitement about working in a rapidly changing organization

Bonus skills:

• CEAP preferred

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at m