Program Manager

The Starknet Foundation supports the development of Starknet, a state-of-the-art layer 2 blockchain network built on top of Ethereum. Our mission is to unlock Ethereum’s scalability and efficiency, making decentralised applications more accessible and effective. We're looking for an experienced Program Manager to join our Programs & BizOps team, which builds the structures that ensure the right people get the right support (amount/type/timing) to execute the right things that in turn drive the success of the Starknet ecosystem. This team works internally and externally to help strategically manage resources, streamline processes and drive operational efficiencies that impact outcomes.

Responsibilities:

• Optimize and measure workflows and processes using tools such as CRM, Databasing tools like Notion, GSuite, Monday.com, etc.

• Conduct research, collect & synthesize feedback, and drive the built-out of systems that provide scaled ticketing and tech support to the long tail of ecosystem members.

• Triage internal and external requests, helping to direct inquiries to the most appropriate point of contact and ultimately helping close the feedback loop.

• Deeply integrate and understand the internal working operations of our teams, utilizing tools to bring about efficiencies in the org and collaborating on company-wide processes and systems.

Requirements:

• 3+ years of relevant experience in Operations, Programs, Analytics or a similar function.

• Expert at organizing, synthesizing and understanding data in order to identify inefficiencies and drive solutions.

• Obsessed with tools and systems - someone who understands the internal workings and plumbing of an org and can identify and onboard new solutions.

• Organized, analytical and incredible effective at working cross-functionally in collaboration with a variety of teams and levels.

• Entrepreneurial experience or background in I-banking, Consulting, VC, or start-ups preferred.

• Experience and understanding of the web3 industry, including working with developers & grants programs is strongly preferred.