Account Manager Retainer - Website Development Agency

About the company

Steward provides website development for non-profits and associations. We're a small, remote team, that's based out of Portland, Oregon and have been in business since 2008. We specialize in content management systems, Wordpress & Joomla, and often create custom integrations or applications connected to these platforms.

Our values are:

• We're takers. We take initiative and responsibility.

• We're riddled with guilt ... We also take our commitments seriously and would be riddled with guilt if we didn't meet a commitment.

• We're never satisfied.  We continuously and deliberately work to improve our performance by advancing our abilities.

• We're narrow minded. We're obsessed with what matters and frequently ask, "What end are we trying to achieve?"

We do everything with consideration towards our clients and each other.

Obviously, these are tongue in cheek to make them easier to remember- but the overall idea is that we're friendly professionals.

About the role

As our account manager, you'll develop and nurture client relationships while ensuring project success and profitability. You'll work closely with our PM to guide clients through their digital initiatives and identify new opportunities for growth.

 Key Responsibilities: 

• Maintain professional client relationships that facilitate success for them and us

• Identify and propose new opportunities to support client goals

• Help PM protect project profitability while delivering value

• Proactively prevent and resolve potential challenges

About you

We're looking for someone who has this background and these capabilities:

• Experience in a website design or development agency as an account manager or comparable role

• Current knowledge of UX and digital strategy trends

• Exceptional written and verbal communication skills

• Able to guide clients to be successful and keep them “on-track”

We're looking for someone who has these traits:

• High emotional intelligence and relationship-building ability

• Self-starter mentality

• Ability to think strategically about what clients are trying to achieve and problem solve

We're looking for someone who is in this situation:

• You have time in your schedule to respond to project and client emails within 24 hours.

• You can attend client and team meetings between 8:00 PST and 12:00 PM PST.

• Ideally, If there's a busier week, you have space in your schedule to flex your time involved up to 10 hours.

What's in it for you?

This is a part time role, but it's structured as a retainer. 

You'll be paid $1,000 US to retain 20 hours of your time each month, regardless of whether 20 hours is needed. The actual account management work load varies but is currently around 4 - 8 hours a week.  Beyond the retained 20 hours, your rate will be hourly and will depend upon your capabilities ($35 - $50 USD / hour).

We're a great team to work with, with very talented people, and friendly and professional people (see our values). 

Additionally, you'll have considerable trust and latitude to make decisions, opportunities to improve, and you'll become a stronger account manager because of this. We've had similar people in part-time roles who have shared that working with us leveled-up their skills because of the freedom we provide to own your role.

How to apply?

Please use the Job Rack system to apply for this role and include a resume / CV.  Optionally, you can include your DISC personality profile as part of your application as that's helpful.

The process to fill this role:

1. We'll review candidates and request video responses to a set of questions from people who might be a good fit.

2. We'll conduct a live interview.

3. We'll offer the opportunity to work on a test project for candidates that stand out.

4. We'll hire one candidate on a trial basis and then transition that person into their ongoing role, if successful.

We aim to complete all interviews by April 23.