TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss.

With $5B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

About the Role

We're looking for a data-driven, process-obsessed Operations Associate to join our Underwriting Operations team. This role is central to streamlining operational workflows, surfacing actionable insights through analytics, and scaling impact through automation and AI. The projects you lead will directly impact company-level metrics and are consistently recognized by senior leadership for their strategic value. You’ll partner across teams to design and implement scalable systems, harness data to inform decision-making, and collaborate with leading AI vendors to increase operational efficiency and enhance the user experience.

Key Responsibilities

AI & Technology Integration

Partner with industry-leading AI vendors to deploy tools that automate manual workflows and drive efficiencies.
Evaluate and implement emerging technologies to improve operational capabilities.
Drive adoption of new systems and tools across internal stakeholders.

Operational Efficiency & Process Design

Develop, document, and continuously refine SOPs and workflows to drive operational excellence.
Identify and eliminate process inefficiencies through automation, AI tools, and data insights.
Design and implement scalable systems and processes from the ground up, supporting business growth while maintaining operational integrity.

Data Analytics & Reporting

Analyze operational data to track KPIs, uncover trends, and recommend actionable improvements.
Build dashboards and reporting frameworks to support real-time decision-making.
Ensure data quality, accuracy, and governance across internal platforms.

Cross-Functional Collaboration

Collaborate with product, sales, marketing, and corporate development teams on initiatives that require operational support and analytics.
Act as a key connector across departments to align processes and share insights.
Support strategic projects and internal initiatives with data-backed recommendations.

Compliance & Risk Management

Ensure operational processes meet all legal, regulatory, and internal compliance standards.
Support internal audits and contribute to risk mitigation efforts.

Continuous Improvement

Stay up-to-date with industry trends, process improvement methodologies, and technology innovations.
Lead training and change management efforts related to new systems, tools, and processes.

Qualifications

Bachelor’s degree in Business, Operations, Analytics, or a related field.

Experience

2+ years of experience in operations, data analysis, or process improvement roles.
Experience with workflow automation, business intelligence tools, or AI implementation is a plus.

Skills

Proficiency in Excel, SQL, and data visualization/CRM tools (e.g., Power BI, HubSpot).
Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong project management and cross-functional collaboration skills.

Attributes

Data and detail-oriented with a continuous improvement mindset.
Self-starter with strong organizational skills and adaptability.
Enthusiastic about leveraging technology to solve complex problems at scale.

Benefits

Opportunities to make an impact within a fast growing company
Medical, dental, & vision insurance, beginning day one
Health savings account with employer contribution
Flexible spending accounts (healthcare, dependent care, commuter)
401(k)
Generous PTO and paid holidays
Flexible working hours
Paid parental leave
Company sponsored short and long term disability

Base Salary

The base salary range is between $100,000 - $120,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch to be one of the first to hear about future opportunities!

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.

Operations Associate