Operations Manager — Fast-Growing E-commerce (Remote)

We are a small, high-performance team with massive ambition — building a fast-growing e-commerce brand in the fashion accessories space.

We move fast, think big, and operate with high standards. Speed, precision, discipline, and deep ownership guide everything we do.

We're now looking for someone who can become the operational backbone of the company — bringing structure, organization, and executional excellence across all teams.

Your mission will be to help build the internal engine that takes us from 100,000+ customers to millions worldwide.

Your Mission

Your role is to build, maintain, and optimize the operational backbone of our e-commerce brand.

You will ensure the business runs without friction, the team executes at a high standard, and the CEO can focus on growth and product/marketing.

This includes:

1. Stock & Supply Chain Management

   • Oversee inventory levels across multiple warehouses

   • Create a structured forecasting system for stock planning

   • Track restocks, POs, production updates, and delivery timelines

   • Build dashboards for inventory, sales, and SKU performance

2. Data & Performance Reporting

   • Analyze sales, trends, and product performance

   • Build weekly/monthly dashboards

   • Extract insights and recommend actions

   • Identify weak points and opportunities

3. Team Accountability & Quality Control

   • Verify that every team member completes tasks on time and at a high standard

   • Review work from customer support, media buying, and operations partners

   • Ensure processes are followed consistently

   • Give clear feedback and follow up until completion

4. SOPs & Process Optimization

   • Create, improve, and maintain SOPs across the entire company

   • Implement clean, scalable workflows

   • Automate repetitive tasks using Google Sheets, Zapier, AI tools, etc.

   • Standardize how the team works for maximum efficiency

   • Build automated workflows (e.g., task assignments, approval processes, notifications)

5. Project Management (A to Z)

   • Own operational projects from start to finish

   • Structure timelines, deliverables, and responsibilities

   • Coordinate all teams involved (product, design, fulfillment, support, marketing)

   • Ensure every launch is delivered on time and error-free

6. Admin & Organizational Support

   • Handle basic administrative tasks

   • Own the hiring and onboarding process for new positions

   • Maintain internal documentation, calendars, and systems

   • Bring constant clarity and structure to the CEO's workflow

Who You Are

You will thrive in this role if you are:

• Extremely organized — structure is second nature to you

• Detail-obsessed — you catch mistakes others don't

• Proactive & resourceful — you find solutions, not problems

• Data-driven — you think in systems, numbers, and logic

• Autonomous — you run your tasks with minimal supervision

• Comfortable taking ownership — you love being responsible

• Strong communicator — clear, respectful, and assertive

• Able to challenge & push the team when needed

• Fast learner — you adapt quickly in a high-growth environment

• Available for 4-5 hours overlap with Thailand Time (ICT) for smooth communication and coordination

• Fluent in English (written & spoken)

What We're Looking For

Be honest with yourself. This role is NOT for everyone. We need someone who:

• Solves problems independently. Before asking a question, you've already Googled it, checked documentation, and tried 2-3 solutions. You come with answers, not just problems.

• Communicates with precision. Your messages are structured, scannable, and get straight to the point. No walls of text. You use bullet points, clear headers, and action items.

• Lives in project management tools. Asana (or similar) is your second brain. Every task is tracked, broken down, and visible. You don't need reminders — you ARE the reminder.

• Thinks in systems and automation. When you do something twice, you're already thinking about how to automate it. Zapier, Google Sheets formulas, AI tools — you use them naturally.

• Loves numbers and data. Spreadsheets excite you. You build dashboards for fun. You make decisions based on data, not gut feeling.

• Takes full ownership. You don't wait to be told what to do. You see what needs to happen and you make it happen. When something goes wrong, you fix it first, then report.

• Sets the standard for organization. You are ultra-organized and will become the company's reference for how to stay structured, communicate clearly, and work efficiently. You lead by example — the team looks at you as the model to follow.

Required Skills

• Expert-level Google Sheets / Excel (formulas, pivot tables, dashboards)

• Strong experience with Asana (or similar PM tools)

• Automation skills — Zapier, Make, or similar tools

• Experience building SOPs and processes

• Experience with AI basics

• Experience managing teams and hiring (assigning tasks, giving feedback, conducting interviews, onboarding)

Bonus (Not Required)

• Experience with E-commerce

• Background in supply chain or inventory management

Why Join Us

• Work directly with the CEO as a key player in the company

• 100% remote, flexible schedule

• High level of autonomy and ownership

• Fast-growing brand with massive potential

• Room for salary evolution and role expansion

• Opportunity to build real systems from scratch and shape the future of the company

Growth Potential

This is not just a job — it's a path to becoming a key player in the company. If you excel in this role, you will:

• Become the CEO's right hand in running the business

• Have the opportunity to earn equity in the company

• Grow into a leadership position as we scale

We're looking for someone who wants to build something long-term, not just fill a position.