Account Manager

👋 About Us

At The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.

All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!

We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

💻 The Role

We’re currently looking for an Account Manager who will be responsible for growing our existing business and working closely with our customers. Our ideal candidate is someone who has worked in an account management role preferably in a startup, fast-paced environment, and enjoys the challenge of working with different customers with complex needs.

Your job will also be to close key account deals set up for you by our BDR’s and Account Executives (and source deals yourself where needed) by identifying pain points that e-commerce brands may have in their supply chain and selling to those points. We have started a SaaS platform, where customers get access to an Account Manager like yourself, our design team, and our vast factory network to manufacture the highest quality custom products imaginable.

What You’ll Do:

• Close and manage e-commerce companies on our SaaS platform

• Understand your customers’ needs and represent their interests to our factories

• Organize and manage a production schedule for your key accounts

• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs

• Meet regularly with other team members to discuss progress and find new ways to improve business

• Generate progress reports for customers and senior leaders within the organization

• Develop a strategic and targeted approach to attain and exceed annual sales quota and net retention targets

• Update your Hubspot pipeline religiously

• Maintain less than 5% customer churn

What We’re Looking For:

• 3+ years of Account Management experience preferably in a startup environment

• 2+ years working with a CRM like Hubspot, Salesforce, Pipedrive, etc.

• Experience with prospecting is a huge plus

• Experience in the e-commerce industry or FMCG space

• Demonstrated success in implementing sales strategies and exceeding objectives

• An interest in developing and selling sophisticated business solutions at the C-Suite level

• Excellent communication and presentation skills (English C2)

• The skill to effectively persuade internal and external decision-makers and achieve desired outcomes.

• Strong time management, organization and prioritization skills

• Remote-ready: owns a desktop/laptop with at least 8GB of RAM, noise-canceling headset, and a stable internet connection with at least 20mbps speed, with a quiet space to take calls

💡The/Studio’s Company Values

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives
  

🔎 Our Typical Hiring Process

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Initial Chat with Global Recruiter

3. Hiring Manager Interview

4. Assessment/Case Study - if applicable

5. Final Interview

Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.

At The/Studio, we know that our Company's strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.