VP, PMO & Business Ops

Who we are:

Tinuiti is a performance and data-driven digital marketing leader, focused on every aspect of the customer journey across the quadropoly of Google, Facebook/Instagram, Amazon, Apple, and beyond. We believe success requires specialization across all channels, and our offerings cover the full spectrum from paid to earned to owned media. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States and Canada.

What you’ll be doing:

The VP of PMO & Business Operations will chart the course to establish and lead a centralized Project Management Office. The VP will also plan, direct, coordinate, and oversee day-to-day operations that support critical enterprise services, such as Resource Management, Contracting/Legal, Vendor Management, and M&A. As the foremost expert in the company on Project Management and Business Operations, this role will also be expected to lead special projects sponsored by the C-suite.

Project Management Office (50% of the time)

• Build, lead, and grow a cohesive, high-performing team of project managers that partners with stakeholders from initial conception and strategic planning sessions through successful execution and continuous improvement of both internal and client-facing projects.

• Provide leadership, coordination, strategic direction and management of all PMO associated resources and functions. Establish best practices, processes, systems, and policies (including supporting SOPs, SLAs, KPIs) ensuring consistent execution and management of all projects.

• Manage, coach and mentor PMO team members at various levels to build a cohesive, best-in-class project management function. Lead recruitment, selection, skills and competency assessment, performance management, certification, training, and career planning for the PMO.

• Define the PMO’s framework, standards, tools, methodologies, and playbooks for end-to-end project planning & management lifecycle: Scope, Schedule, Budget, Risks, Resources, Stakeholders, Communication, Quality, Procurement, and Change.

• Build strong relationships with the PMO’s clients and stakeholders to foster strong cooperation, coordination, collaboration, and communication across the organization.

• Monitor PMO’s day-to-day operations, progress, and performance. Manage internal and client escalations and ensure overall success across all of the predetermined KPIs.

• Create accurate statements of work (SOWs), plan costs / budgets, and resources needed.

Business Operations (50% of the time)

• Lead special projects and build business cases to introduce new enterprise services for Resource Management, Contracting/Legal, Vendor Management, and M&A functions. Define supporting best practices, processes, systems, tools, and policies (including SOPs, SLAs, KPIs).

• Interview, hire, train, and mentor the operations management team.

• Ensure that daily business practices meet operational goals and produce maximum efficiency.

• Provide regular performance updates to the senior leadership team.

• Continuously evaluate and analyze business operations, systems, processes, and performance data to identify new opportunities that will improve efficiency and effectiveness of the organization in alignment with strategic business goals.

• Work closely with the senior business partners to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies that are designed to foster growth, efficiency, and profitability.

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to connect and see if you could be a great fit.

Requirements:

• PMP, PMI-ACP, PRINCE2, CSP-SM (or similar project management certification) is required

• IIBA, PMI-PBA (or similar business analyst certification) strongly preferred

• 10+ years of direct project management experience with expertise in waterfall and agile methodologies

• 5+ years of experience directly managing a team of 15+ direct reports in project management office

• 5+ years of direct project management experience within digital / creative / media / advertising agency

• 5+ years of experience in business operations or a related role overseeing agency operations (including Resource Management, Contracting50/Legal, Vendor Management, and M&A functions)

• Advanced knowledge and practical experience with project management tools (e.g. MS Project, Wrike, Workfront, Asana, JIRA, Trello, Monday, Basecamp, etc.)

• Advanced knowledge and practical experience with process mapping / workflow design tools (e.g. Visio, LucidChart, Miro, Gliffy, Mural, etc.)

FLSA Classification: Exempt

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

At Tinuiti, we want to ensure you have the time you need to rest and recharge. That's why Tinuitians have an estimated 70 days off per year through our time off programs

• Unlimited PTO : We encourage all Tinuitians to Own their Offline by utilizing our unlimited PTO by working with their Manager to ensure all deliverables are met.

• Holidays: We offer 17 paid holidays, if one of your religious holidays is not covered, please by all means take advantage of your Unlimited PTO!

• Flex Fridays: Meetings are minimized and all Tinuitians have the option to start their weekend early at 1pm local time.

• Owning Our Offline: Clients are informed and all offices will be closed for 3 total weeks throughout the year to give everyone the chance to truly unplug.

Workplace Flexibility: Office or Remote? Your choice.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Bravely coaching session, Mentor program and more

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Working Conditions: Working indoors, sitting at a computer for extended periods of time, lifting no more than 10 pounds.