Amazon Brand Manager, Senior

Role summary: The Brand Manager is a client-facing role who is responsible for growing Velocity Sellers’ client accounts. From onboarding onwards, the Brand Manager works closely with their team, and interfaces with the Project Manager to translate the strategy into action and decides how best to implement Velocity’s best practices to improve our clients’ results.

Internally, this role with be “Brand Manager”

Job post:

Who We Are

We are Velocity Sellers, an expert Amazon agency since 2016, helping Amazon sellers manage their accounts and grow their businesses. The father and son duo who founded Velocity Sellers have teamed up with former Amazon executives to form an agency that helps businesses stay focused on their goals while we grow them on Amazon. Our client growth is explosive because we care about our clients as people, as a business and a brand.

Based in Manhattan, NY, we are an entirely virtual workforce. Enjoy the freedom of working remotely while having a clear set of expectations of what is needed to meet your goals and ours.

We communicate on Slack and pride ourselves in always helping each other no matter what. How you do one thing is how you do everything. Creating good habits and staying on task is super important to us. Our goal is to build a team of great long-term players so our clients keep us and we all have continued success.

The role we're looking to fill

• Act as the daily direct point of contact for the client, responsible for coordinating services, implementing strategy, communicating with clients, team members, and leadership.

• Manage 10-15 Amazon accounts

• Create sales growth strategies for Amazon accounts

• Work closely with a project manager to coordinate with the content writing team, advertising team, and graphic design departments to launch new clients and optimize current accounts

• Develop monthly action plans that focus on sales growth goals

• Maintain all accounts in good health and standing

• Assist in compliance and hazmat issues

Day-to-day responsibilities may include:

• Support overall account health by monitoring sales, late shipments, order cancellations, and troubleshooting listing issues with creative problem solving.

• Amazon policy adherence and general operations work.

• Create and manage cases with Amazon Support to resolve issues

• Implant and/or Oversee keyword research and Amazon listing optimizations.

• Proactively monitor client Amazon accounts for opportunities and issues.

• Working with a support team to strategically schedule and deploy promotional offers

• Overseeing a support team to ensure superior customer service and loyalty

• Reports for measured KPIs on a routine basis to Director of Brand Management

• Working across departments to ensure product fulfillment and launches are deployed successfully

• Emailing clients with suggestions, strategies, answers to their questions, etc.

• Conduct daily audits of accounts to identify areas of improvement to task to different teams

• Understand Amazon advertising - Do not need to set up PPC but the ability to strategize with the PPC team and clients is a must

Who You Are

• Strong interpersonal skills - must be able to comfortably and confidently discuss issues, strategies, and guide the client on calls - Also must go on camera during zoom calls with the clients.

• Always present a professional demeanor.

• Maintains excellent writing and language skills.

• Ability to work independently while following an overall management strategy.

• Ability to adapt and respond to multiple incoming requests and shifting priorities.

• Experience with creating Amazon listings.

• Must have 1-3 years of experience working within an Agency.

• Feel comfortable and excel in a fast-changing environment. You should be able to multitask at an expert level and help assure that tasks get completed.

• Take responsibility for client accounts, conduct client calls, and communicate with clients on a frequent basis to grow their sales on Amazon.

• Be well versed with workplace tools such as Zoom, Slack, and project management tools such as Click Up or ASANA.

• Strong understanding of digital marketing, financial analytics, and the customer experience.

• Strong prioritization skills and ability to identify importance vs. immediacy

• Assist with Amazon forecasting, profitability analysis, and promotional strategies

Job Requirements

• E-Commerce: 3 year (Required)

• Amazon Seller Central: 3 years (Required)

• Walmart Seller Center: 1 year (preferred)

• Amazon Vendor Central: 1 year (Preferred)

• Digital Marketing: 2 years (Preferred)

• Language: English (Required)

• Full-Time, Fully Remote

• Team player

• “Client Comes First” mentality

• Bachelor's Degree

• Must be able to work Eastern Standard Time

• Must have reliable Wifi

• Must have reliable equipment

Job Types: Full-time, Contract

Experience level:

• 2 - 5 years

Schedule:

• 8 hour shift

• Monday to Friday

Travel requirement:

• No travel

Experience:

• Amazon Seller Central: 3 years (Required)

• Account management: 3 years (Required)

• Client facing: 3 years (Required)

Work Location: Remote

Job Types: Full-time, Contract