Retention Specialist

About Us 

Woxer is a leading Women’s Intimates apparel brand in women’s Briefs. Using the best-in-class sustainable fabrications and designs, we are pushing forward a growing market trend towards comfort and sustainability. For us at Woxer comfort always comes first. Every Woxer product is created with attention to detail, designed to deliver the perfect fit and a soft, lightweight feel. By multiple varied, unique designs across monthly new product releases, we are establishing a new standard for women from all walks of life. We want to elevate your underwear, with comfort details and craftmanship that will get you feeling like you have nothing on. As an aspirational brand, Woxer prides itself on being approachable. Anyone and everyone deserve to feel and be comfortable in Woxer. 

Where Are We Going?

At Woxer we don’t only dream big, we plan big. Our goal is to become the top premium underwear brand in the United States with a global presence while keeping our employees and customers at the forefront of everything we do. We believe in a winning office culture, that will include opportunities for new leaders, a fun work environment, and cultivating an ideal work/life balance for our employees. We are committed to celebrating and achieving diversity in all facets of our business. Additionally, Woxer is focused on the development of sustainable practices, challenging ourselves to discover innovation in design production and technology. 

Our Marketing Team is seeking a Retention Specialist. Our headquarters is located in Florida however this position can also be fully remote. 

Your Core Focus Areas And Responsibilities Will Be

• Coordinate transactional and relationship emails

• Implement customer engagement and retention planning

• Manage main customer programs ranging from referral, loyalty, and customer offers

• Create e-mail concepts based on product assortments and the promotional calendar generated by the product team

• Manage and create email and SMS calendars in ClickUp

• Write finished email copy including subject lines 

• Design customer segments for improved email and SMS performance

• Manage drip campaigns for email and SMS

• Conduct weekly analyses to highlight important insights and report on metrics

• Lead the results of the programs and suggest improvement opportunities

• Implement test and learn opportunities to guide insights and develop a business case for new experiments (e-mail and SMS A/B testing)

• Collaborate with senior manager to perform customer and competitive analysis to help identify whitespace opportunities and increase retention across important customer groups

• Work with the marketing team on lead generation campaigns aimed at list growth

What You Need To Succeed

Must-Haves:

• Experience with ESPs like Klaviyo, Drip

• Experience with SMS platform (Attentive, SMSBump, Postscript)

• Be able to provide clear instructions to designers

• 3-5 years of experience in e-commerce/DTC brands/agency

Nice to Haves:

• Experience with Direct Mail

• Be able to write copy for emails and SMS.

• Experience with e-commerce apps like Tapcart

Benefits & Perks

Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.

• Competitive Salary

• 25 PTO days for eligible employees

• 9 Company Holidays 

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status,   sexual orientation,   gender identity/assignment,   citizenship, pregnancy or maternity,   protected veteran status,   or any other status prohibited by applicable national, federal, state or local law.

Woxer asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Woxer directly.