Senior Business Systems Analyst

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision:  A world where everyone is free to focus on their most purposeful work, together. 

Wrike is looking for a Senior Business systems specialist who thrives on supporting internal customers. If you are passionate about technology and eager to construct technical solutions that bolster our go-to-market strategies, we want to hear from you. 

Job Scope and Accountabilities

• Partner with Customer Success professionals to help them best leverage our tech stack (Salesforce, Workato, Vitally, Wrike)  to manage their book of business, reduce churn and drive expansion

• Scope and deliver processes automations and technical projects from inception to maintenance

• Utilize industry best practices to configure and optimize Vitally and other customer success tools

• Closely collaborate with Salesforce admins, Backend team, and other engineering teams to ensure the alignment among systems

• Optimize existing business processes - collect requirements from stakeholders, brainstorm solutions, present suggestions and drive the implementation

• Create and maintain technical design documentation
  

Experience Requirements

• 4+ years of hands-on experience with Customer Success Platforms (CSP) such as Vitally, Gainsight, PlanHat, or similar, including implementation, customization, and support

• Proficient with integration platforms such as Workato, Zapier, or Boomi

• Experience with Salesforce, including flows, reports, page layouts and dashboards; Salesforce certifications are a plus

• Understanding of Sales/CS Engagement platforms like Outreach and Salesloft

• Proficiency in SQL, capable of writing complex queries for data analysis

• Experience working with APIs and Webhooks

• Great communication skills and a proactive approach to supporting internal customers
  

Team tech stack

• Salesforce

• Workato

• Vitally

• Wrike

• Salesloft

• Forsta 
  

Interpersonal skills

• Excellent interpersonal, written, and verbal communication skills required with the ability to work within all levels of an organization

• Ability to learn quickly and adapt to new technologies

• Fostering a fun and productive team environment
  

Perks of working at Wrike

• Paid Time Off programs for Vacation, Holidays, and Volunteering

• Medical, Dental, and Vision health insurance plans

• Life insurance plan

• Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents)

• Employee Assistance Program

Your recruitment buddy will be Pavel Kucera, Technical Recruiter.

#LI-PK1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.