Sales Representative

☎ Community Phone

remote first and always

At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.

Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our vision is a future where technology doesn’t replace human connection, it strengthens it.

As a venture-backed, Y-Combinator graduate, we have the drive, resources, and motivation to revolutionize the telecommunications industry. We leveraged our technical expertise to deliver the flexibility of VoIP with the reliability of the cellular network and brought this technology to customers' existing landlines. We launched our revolutionary product two years ago and are quadrupling our customer base year over year.

With remarkable 400% growth in recurring revenue in 2022, we’ve expanded from 17 fully-distributed teammates to more than 70, serving clients like KFC, AT&T, state and local governments, General Motors, and homes across America. We are excited about our growth and eager to welcome team members who’ll help us lead the market with delightful customer experiences and a supportive, collaborative work environment.

Join us in our mission to put the power of the phone back into the hands of the people! Together, let’s build a future where the phone is essential in fostering meaningful connections.

🌟 About the role

We are growing and looking for Sales Representatives to join our team! Your mission? Engage with potential customers, create outstanding experiences, and seal the deal. You'll reach out through calls, emails, and chats, getting to know prospects' needs and matching them with our products. Plus, you'll process orders with a smile. 😁

We'll track your success using various metrics, but your Customer Satisfaction Score (CSAT) and your sales and revenue figures will be the real markers of your achievements. Join us in making sales magic! 🪄

🚀 You will...

• Identify, qualify, and engage potential customers through various channels including inbound/outbound calls with a friendly approach. 😄

• Assess needs, customize solutions, and guide customers to efficiently close deals, exceeding sales targets while maintaining a customer-obsessed mentality.

• Be a subject matter expert on our products and the best options for each customer, having full knowledge of our product and understanding competitors' offerings to provide comparative information. 📞

• Advise customers, assist with post-sale inquiries, and collaborate with other departments when needed.

• Build and maintain customer relationships, promote special offers, and identify upselling/cross-selling opportunities. 🤝

🏆 You are...

• Experienced with 6 + years of consistent, verifiable quota attainment, you've done the entire process from qualifying leads to closing. You ask the right questions and can negotiate to a win-win with customers. 💼

• An excellent communicator in terms of verbal and written English skills but you're also an attentive listener.

• Flexible and understand how to adapt to different customer needs and work in a start-up environment. 🚀

• Always learning in terms of new technology, industry knowledge, and improving your game.

• A team player who looks to collaborate with other departments to drive improvements.

• A self-starter who is capable of prioritizing tasks and managing responsibilities on your own.

• Customer-obsessed in nature, above all else you care about our customers and want to keep their best interests at heart. 💜

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional customer results.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

visit about us for more info!

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!