Account Manager

Daybreak Health (http://www.daybreakhealth.com/) envisions a world where every young person can access essential mental health support. We're dedicated to providing evidence-based virtual therapy with licensed clinicians to kids aged 6-19. Our mission is rooted in partnering with public school districts and health insurance companies to offer free, accessible mental health care to all families, recognizing the significance of mental health as a fundamental aspect of education.

As a Y Combinator-backed company, we've made significant strides in the past two years, securing funding from Maven Ventures for our Seed round, Lightspeed Ventures for our Series A, and most recently, Union Square Ventures for our Series B. Our journey has been marked by exceptional growth and efficiency, and we are poised for further expansion on a national scale. We are seeking talented individuals to join us in key roles to fuel this growth.

At Daybreak, our team members:

• Rally behind our North Star mission.

• Embody creativity, humility, hard work, and a relentless drive to succeed.

• Prioritize collaboration and efficient execution, valuing outcomes over hours worked.

• Embrace clear written communication to foster productivity, reducing reliance on meetings.

• Thrive in a fully remote environment, with team members spanning the country, and are committed to asynchronous work.

• Recognize the importance of mental health, with vulnerability integral to our culture, and regular mental health days offered every quarter.

• Cherish fun and regularly organize both virtual and in-person activities.

The Role

Daybreak is seeking an experienced Account Manager to support our growing community of district partners. This person will join the Account Management team and Core Revenue team, reporting to our Senior Account Manager. They will be responsible for building and maintaining consultative relationships with district decision-makers and program leads and ensuring that Daybreak’s clinical programs and product offerings are delivering amazing value across all stakeholder groups in the district (referring staff, students, families, leaders). As a critical leader in our work to scale and advance district partnerships with a long-term focus on growth and impact, this person will be a key player in our efforts to exceed our current track record of rapid expansion and amazing customer happiness from our school district partners.

Responsibilities

• Serve as the primary account manager for up to 40 district partners, maintaining regular touch-points and protecting relationship health

• Use implementation and outcomes data to drive storytelling and demonstrate the value of the partnership to district leaders in quarterly Cabinet-level Business Reviews

• Identify district champions and expand strategic relationships in large district accounts through prospecting and networking

• Manage the renewal and expansion cycle for up to 40 Daybreak district and County-level partnerships

• Identify and close-win opportunities for program and product expansion throughout the year

• Develop and manage annual district partnership plan with input from school support managers, clinical school leaders and engineering/product

• Support district IT and Daybreak Engineering team with district file sharing and technical implementation needs

• Create and maintain regional growth strategies in collaboration with Account Executives on the sales team

• Serve as the “voice of the customer” and provide written summaries of important partner conversations to inform business and product strategy

Qualifications

Required:

• 2+ years of successful experience as an Account Manager dedicated to supporting K-12 schools and districts

• Proven expertise in Annual Recurring Revenue (ARR) management

• A deep commitment to data-driven planning and decision-making

• Exceptional interpersonal skills, adept at building and nurturing relationships with key internal and external stakeholders, including district partners

• Resilience, positivity, and a genuine passion for enhancing mental health outcomes for youth."

Nice-to-have but not required:

• Experience in the mental health or healthcare space

• Experience with Excel or Google Sheets

• Experience with salesforce or comparable customer management software

Compensation

Daybreak’s compensation is a mix of cash and equity.  As a high-growth company on a mission, we value employees who are fully bought in and want to be owners in the company.  As such our cash compensation is average market, and our equity compensation is above market.

Pay Range

$100,000—$120,000 USD