Executive Administrative Assistant

Emplifi’s unified social media management platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

Job Summary

We are seeking an experienced Executive Administrative Assistant to help support our CRO, with additional support for other leadership team members. This position will be based remotely within North America.

What You’ll Do Here

• Act as the point of contact among executives, employees, clients and other external partners

• Manage information flow in a timely and accurate manner

• Support monthly/quarterly/annual budgeting, product road mapping and ops reviews

• Manage executives’ calendars and set up meetings

• Make travel and accommodation arrangements

• Rack daily expenses and prepare weekly, monthly or quarterly reports

• Format information for internal and external communication – memos, emails, presentations, reports

• Take minutes during meetings

• Organize and file documents

• Prepare documents as necessary for approval through DocuSign, and follow up for signatures.

• Assist in organizing Company-wide parties, meetings, and other events, coordinating facility needs, food and beverages, etc.

• Other duties as assigned or requested

What You’ll Bring to Us

• Minimum of 5 years experience as an Administrative Assistant; preferably in a SaaS environment

• Must be able to work across multiple time-zones within North America

• Excellent computer skills- Excel, Word, PowerPoint, Outlook; experience with NetSuite & Concur strongly preferred

• Maintain confidentiality of all Company information

• Project a professional and positive attitude

• Good verbal and written communication skills; direct and respectful in communication

• Attention to detail

• Ability to demonstrate accuracy and thoroughness, and monitors own work to ensure quality

• Ability to be proactive, resourceful and forthright

• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans

• Ability to adapt to changes in the work environment, manage competing demands, and is able to handle frequent changes in priorities

• Ability to interact with all levels of management across the organization

• Demonstrated ability to be a self-starter

What We Offer

• International, fast paced and growing environment

• Chance to work with the world’s biggest brands at the CX tech leader

• Agile and open-minded culture, with high levels of trust and flexibility 

• Opportunity for professional growth and development 

• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas

• Benefits package including Medical, Dental, Vision & Life Coverage Options

• Flexible Working Hours

• Unlimited PTO

• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well

• 12 paid Holidays 

• 2 Paid Community Service Days

• Company paid STD and LTD

• 401K

• Educational Reimbursement Opportunities

• Referral Bonus Program

• Access to an Employee Assistance Program (EAP)

• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy

• There’s more as well! Speak with us to find out all the details!

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.