Business Operations Associate

Headway’s mission is to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Founded in 2019, Headway has grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the role

As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate.

We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality.

As a Business Operations Associate, you will have the unique opportunity to create structure out of chaos, to architect, test, and operationalize solutions through building data workflows and processes that will deliver real-world impact from day one to hundreds of thousands of patients and providers around the country.

As part of scaling the solutions you design, you will also operate as a thought partner to product and data teams at Headway, driving the future-first nature of the solutions you deliver. This is a unique opportunity to get hands-on in a data-first environment, and to own outcomes core to the growth of our business.

What you’ll do

• Design and build foundations for a variety of 0-1 initiatives within the Operations function, such as piloting new products, processes, and programs

• Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges

• Lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs

• Collaborate closely with cross-functional stakeholders across the company to achieve shared goals

You’ll be great for this role if you

• Have 2–5+ years of experience in consulting / operations / investment banking or related experience; operations experience at a high-growth startup is a plus

• Are a self-starter, master disambiguator/simplifier, constantly pushing toward clarity and execution

• Are highly data-driven, able to drive complex analyses and translate into key actionable insights, projects, and OKRs

• Are a collaborator who proactively partners across teams while holding teams accountable for business results

• Are a systems thinker, inclined to solve problems with product and automation

Compensation & benefits

• Base pay range: $70,040 - $103,000 (based on qualifications, experience, and geographic location)

• Equity compensation

• Medical, dental, and vision coverage

• HSA / FSA

• 401K

• Work-from-home stipend

• Therapy reimbursement

• 16-week parental leave for eligible employees

• Carrot Fertility annual reimbursement and membership

• 13 paid holidays each year plus a Holiday Break (Dec 25 - Dec 31)

• Flexible PTO

• Employee Assistance Program (EAP)

• Training and professional development

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.

Diversity & inclusion

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Important notes

Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps.