Senior Sales Manager, Account Management

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Hotel Engine is excited to add a Sales Manager of Account Managers to our Sales Org! In this role you will lead, coach and empower our AM team as we scale. Our Account Managers are responsible for delivering results by driving retention, expansion and loyalty across our customer base.  As a leader, you’ll use your previous expertise to empower your team to build world-class relationships with our customers, and help our customers maximize the value of the Hotel Engine platform. Most importantly, you’ll inspire your team to grow professionally, and help shape the next leaders of the Hotel Engine organization.

Here’s what you’ll do:

• Hire, coach, and develop a best in class Account Management team in Denver

• Own team metrics, and drive the plan to attain and exceed, quota, retention and onboarding success

• Develop a team that embodies Hotel Engine DNA, act with ownership, bias for action and will to win!

• Partner with AMs to craft account strategy to maximize revenue within your team’s portfolio. 

• Personally develop strong relationships with executive stakeholders at key accounts; play a key customer facing role in high value, high potential relationships

• Leverage data to make informed decisions about customer risk and retention; implement new and innovative approaches to increase expansion revenue

• Serve as a thought leader, customer advocate and partner to your employees and customers

• Build a creative and innovative culture, and a passion for providing an exceptional customer experience

• Collaborate cross-functionally with Sales, Project Services, Member Support, Ops and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers

Here’s what we’re looking for:

• 6+ years management experience leading an Account Management/Sales team in a high growth environment

• Demonstrated ability leading a customer facing team — strong people management, performance management, coaching and development experience

• Experience owning and managing monthly and quarterly team metrics including quota and retention

• Passion for revenue growth and is able to bring ideas to help product usage and customer retention through data driven decision making

• Previous experience selling into or driving strategy, ROI, and value conversations with executive stakeholders

• Prior experience using Salesforce

• Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must

• A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment

• A self-driven, high-energy leader with excellent cross functional collaboration skills

Cash compensation:

• The base salary range for this role is $100,000 - $115,000/year with an OTE potential of $160,000-$200,000/year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Remote Opportunities:

• This role is eligible for remote work. 

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities. 

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:  

• Competitive base salaries 

• Annual performance bonuses

• Stock options for all associates + performance-based stock options 

• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance 

• 401(k) plan with a match program

• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit

• Paid parental leave and family medical leave

• Hotel discounts through our exclusive platform

• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.