Manager, Account Management

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. 

We’re looking for an experienced Manager of Account Management to join our Revenue team. Reporting to the VP, Sales Operations, you’ll be leading our team of talented Account Managers to achieve their add-on sales targets for existing MealSuite clients.  

A day in the life as a Manager, Account Management:  

• Lead and motivate a team of account managers to achieve annual sales targets  

• Develop and implement strategies to drive upsells and add-on sales  

• Support and assist the Account Management team in identifying growth opportunities 

• Work closely with cross-functional teams to ensure smooth customer hand-offs and experiences 

• Collaborate with the Senior Manager of Customer Success and the Support team for on-going alignment and seamless working relationships between teams  

• Monitor team performance and implement improvement initiatives to enhance efficiency and effectiveness  

• Conduct regular team meetings 

• Lead the hiring process for new account managers as MealSuite continues to grow 

• Provide ongoing coaching and training   

• Prepare and present reports on team performance 

• Drive team compliance with Salesforce reporting and other tools 

If the below describes your knowledge, experience and character, this role could be for you:  

• I have knowledge of SaaS solutions within the Healthcare or Senior Living industry 

• I gained my knowledge through direct experience in an inside sales leadership role

• I have experience with complex HealthTech or foodservice software systems  

• I’m familiar with reseller business models 

• I’m exceptional at problem solving 

• I have a proven ability to lead teams to achieve their annual sales goals 

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA  

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

 More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 

• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.  

• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 

• We take care of our employees too! Here are just a few of the great things we offer: 

  • Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. 

  • Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym.  

  • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  

  • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  

  • An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 

  • Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future! 

  • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 

  • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.

We are open to hiring remote employees but please note that this role will require up to 20% travel across the continental US with occasional travel to Canada.  

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us.