Account Manager / Business Developer

Responsibilities

Provider Relationship Management
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• Build and maintain strong, trust-based relationships with ground transportation providers
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• Serve as the primary point of contact for provider inquiries, issues, and escalations
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• Collaborate with providers to understand their needs, preferences, and challenges
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Contract Negotiation and Management
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• Negotiate contracts and agreements with ground transportation providers
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• Ensure compliance with contractual terms and performance metrics
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• Regularly review and update agreements to align with changing business needs

Performance Monitoring and Reporting
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• Monitor provider performance, ensuring adherence to service level agreements (SLAs)
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• Generate and analyze performance reports, identifying areas for improvement
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• Work closely with providers to address and resolve performance issues. 

Provider Onboarding and Training
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• Facilitate the onboarding process for new providers, ensuring they understand our technology and business requirements
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Cross-functional Collaboration
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• Collaborate with internal teams, including operations,product development, and sales, to align provider relationships with business goals
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• Act as a bridge between providers and our organization, conveying feedback and requests effectively

Requirements

Experience
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• 3+ years in sales, account management, or related fields
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• Fluent in English, additional languages a plus
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• Proficiency in Excel and Google Sheets for data analysis and reporting
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• Strong negotiation and contract management skills
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• Excellent communication, presentation, and interpersonal skills
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• Data-driven decision-making abilities and proficiency in data analysis tools

Nice to Have:
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• Bachelor's degree in business, economicsciences/accounting, or a related field
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• Cultural familiarity or prior experience with the APAC/LatAm market transportation, or mobility industry
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•Understanding oflocal business practices, consumer behavior, and market dynamics in the regionis a plus
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•SQL skills 

Soft Skills
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• Excellent communication and interpersonal skills
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• Ability to work independently and as part of a team in a remote, fast-paced environment
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•Strong problem-solving skills
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• Results-oriented mindset
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• Willingness to perform data entry tasks

About the role

• The job is full-time, 5 days per week, 8 hours per day

• You'll be employed as a contractor, so you'll have all the flexibility you need

• We offer 4 paid weeks off