Odin helps people to raise and deploy capital seamlessly

We envision a world where people can vote with their money on what the future looks like, and participate in creating it.

Our first product makes it radically easier for anyone, anywhere, to launch & run an investment firm - think "Shopify for asset managers".

We handle all the “plumbing” and paperwork through one seamless platform - everything from setting up the legal structure for an investment vehicle through to processing exits.

We’re already trusted by over 10,000 VCs, angels and founders, and we're one of the fastest-growing fintechs in the UK, tripling income YoY. We've raised $3m in seed funding from top angels, family offices and VCs to support our own growth, and we are just getting started.

The Role

Reporting to Mary, one of our founders, the Head of Operations will play a pivotal role in scaling our SPV operations and ensuring seamless end-to-end deal fulfilment on the Odin platform. This is a management-focused role, requiring an experienced people leader with a strong track record in business operations and team building.

As Head of Operations, you will oversee and grow Finance, Customer Support, Deal Operations, and Legal. You’ll optimise workflows, drive operational excellence, and enhance the customer experience. You will collaborate closely with Product to reduce inefficiencies, improve automation, and ensure regulatory compliance.

Mission for the First 12 Months

Scale Deal Operations: Double the number of deals fulfilled per month without a significant increase in headcount, ensuring operational efficiency at scale.
Optimise Systems & Processes: Collaborate with the product team to improve end-to-end automation of workflows, including deal publishing, customer onboarding, KYC/AML checks, and payment processing.
Enhance Customer Experience: Reduce support queries, resolve issues faster, and improve first-time pass rates for investor onboarding, all while maintaining a Net Promoter Score (NPS) of 90+.
Build the Team: Hire and develop top talent to create a high-performing operations team that can scale globally.
Improve Deal Flow: Reduce time-to-close and improve deal lead visibility by shifting from reactive responses to proactive updates.

What You’ll Do:

People Management:

Manage and grow Operations (Finance, Customer Support, Deal Ops & Legal) focusing on hiring, developing, and retaining high-performing individuals.
Mentor and coach team members to build their expertise and confidence in managing complex operational challenges.
Foster a collaborative and customer-first culture, ensuring alignment with the company’s mission and values.

Deal Execution & Operational Optimisation:

Oversee the end-to-end fulfilment of investments on the platform, ensuring smooth execution and a world-class customer experience.
Serve as the first point of escalation for complex customer issues and KYC/AML troubleshooting.
Build systems and processes to reduce reliance on manual intervention, focusing on efficiency and scalability.

Compliance Execution:

Lead compliance execution by training the team on KYC and AML processes and serving as the escalation point for complex issues.

Cross-Functional Collaboration:

Work with product and engineering to prioritise automation and streamline workflows.
Partner with customer success and commercial teams to improve customer interactions and create a seamless experience.

Your Must-Have Qualities

Ownership & Impact: You’re highly organised and action-oriented, with a knack for prioritising effectively in fast-paced environments. You love diving into processes, identifying inefficiencies, and driving measurable improvements that make a real difference.
Judgment & Curiosity: You approach problems with a product-focused and systems-thinking mindset. You stay calm under pressure and excel at making informed decisions, even when the information is limited. You’re curious by nature, always eager to learn and improve.
Communication: You’re assertive, concise, and structured in how you communicate. Whether managing tricky conversations or collaborating with Type A customers, you bring clarity and confidence to every interaction.
Selflessness: You’re driven by a shared mission and always prioritise the needs of the team and customers over personal recognition. You value collaboration and are motivated by collective success.

Your Experience

Must-Have:

7+ years in operations, including at least 4 years of management experience hiring and mentoring A-players.
Experience at fast-growing company (ideally growing 3x YoY).
Managment experience at an FCA-regulated fintech or fast-growing financial services company.
Proven success managing teams that interact directly with customers.
Deep expertise in operational efficiency and process improvement.
A track record of building and optimising systems that scale effectively.
Experience managing teams that handle investor relations, client liaising, customer queries or interact with customers directly.

Nice-to-Have:

Legal background in private equity or venture capital, or experience collaborating with legal teams.
Experience in VC/PE back or middle-office operations.
Previous experience as a founder or angel investor.

This role isn’t the right fit if:

You’re disorganised or struggle with clear communication: If you find it hard to structure your work, communicate concisely, or bring clarity to complex situations, this role isn’t likely to be a good match. We’re looking for someone who can confidently provide updates and communicate effectively with both their team and customers.
You’re comfortable maintaining the status quo: If inefficiencies don’t bother you or you’re satisfied with surface-level fixes instead of addressing the root cause of problems, this role may not be for you. Operational excellence here means taking ownership of processes, finding opportunities to improve, and driving impactful change.
You’re not used to fast-paced or high-pressure environments: If you’ve only worked in structured or slow-paced organisations, you might find it challenging to adapt to a startup environment where things move quickly, priorities can shift, and solutions often need to be scrappy.
You’ve never worked in or managed customer-facing teams: If you lack experience interacting with customers or leading teams that do, this role might not be a fit. Understanding how operations impact customer experience is a core part of the job, and being comfortable managing customer interactions is key.
You’re more focused on strategy than execution: While there’s room for strategic thinking, the majority of this role is about people management, optimising processes, and ensuring the team is operating smoothly. If you’re only interested in high-level strategy and vision-setting, this may not be the best fit.
You’re expecting a fully built team and established processes: If you’re used to having large teams and mature systems in place, this role might feel too scrappy. We need someone who’s excited to build from the ground up and shape the future of our operations function.
You find cross-functional collaboration challenging: If you’re not comfortable working closely with teams like product, engineering, compliance, and commercial, this role might be difficult. Success here relies on strong collaboration across the organisation.

The Hiring Process

Initial Interview: Meet with Imani, our People & Talent Lead, to discuss the role, your experience, and ensure alignment (45 mins).
Deep Dive: A conversation with Mary, the hiring manager, to unpack your experience and goals (1 hour).
Assessment: Work through challenges with Mary and Claire, our VP of Engineering, to evaluate your problem-solving and operational abilities (2 hours).
Final Interview: Meet with Mary and Paddy, our Founders, for an in-depth discussion about the role and our vision (4 hours, in-person).

Your Location

We’re a remote-first team, but for this role, we’re specifically looking for someone based in the UK. While there’s no obligation to use our office, we’d love to discuss how you approach the balance between in-person touchpoints and remote work when building and leading a team. We’re especially interested in hearing how you might structure deal operations to encourage autonomy, foster collaboration, and maintain high performance in a predominantly remote environment.

Working at Odin 🖥

We encourage a balanced way of working. We’re a fast-growing startup building something very ambitious, and we expect you to work hard, and relish this challenge. However, we also offer flexibility, and we support your life outside of work so you can bring your best to the table.

Our benefits include:

An equity option package so you can benefit from our success (you need skin in the game!)
Choose your own laptop and receive an additional £1000 to spend on your home-tech setup, ensuring you have the right tools for the job
Quarterly off-sites to build relationships with the team and collaborate in exciting locations
Enjoy a £1000 yearly allowance for learning and wellness initiatives of your choosing (including gym membership). We prioritise self-care to ensure you bring your best self to work
Receive your own expense card, eliminating out-of-pocket spending for work items and tools that matter
Private health insurance, allowing you to do your best work

Accessibility Adjustments ℹ️

We’re committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.

Head of Operations