Account Manager II
About PacketFabric, Inc.
Over the past 7 years PacketFabric has built the most advanced NaaS platform throughout North America and Europe. PacketFabric has revolutionized how companies procure, deploy, and manage network connectivity with our network-as-a-service platform (NaaS). PacketFabric is a private layer 2 network delivering instant, scalable, and secure connectivity between any two or more points on our network, at speeds from 50Mbps to multi-100Gbps. We strive to create strong customer relationships throughout the company. PacketFabric was built from the ground up as a fully-remote company; PacketFabric employees are located throughout the world.
THE ROLE:
Reporting to the Senior Director of Account Management, the Account Manager II will be the contact point on a set list of accounts. The AM II will be an advocate for the customer. An Am II should be comfortable reaching out to current customers to uncover new opportunities and to foster customer satisfaction. An AM II will be expected to become proficient in the navigation of our portal and public website, our CRM (Salesforce) and be well-versed in our suite of services.
This role would suit a seasoned Account Manager capable of operating in a fast paced startup environment, with experience managing large, complex accounts. The ability to operate independently and work effectively in a remote environment is a must.
WHAT YOU’LL BE DOING:
Work with the Account Management team to develop a sales strategy across the account list - You will drive growth from your customers and have responsibility for delivering to revenue targets
Develop a pipeline of deals with a combination of outbound sales prospecting and inbound leads supported by our marketing team
Arrange PacketFabric portal demos for prospects with the support of our Account Management and Sales Engineering teams
Consistent Salesforce updates to support accurate reporting within the business
Collaborate with marketing, product management, sales, sales engineering, finance, and AM peers to optimize both territory and PacketFabric’s overall success
Monitor for renewals and follow up
Email campaign creation in conjunction with Marketing
Uncover new projects/opps with current customers – increase revenue through upsell and cross-sell
Maintain living, updated customer contacts/roles in Salesforce
Advocate for the customer
Coordinate Welcome and Onboarding calls
Research - customer documents and internal services
WHAT YOU’LL BRING:
Ability to build rapport with prospective customers and collaborate with a variety of internal groups including customer success/services, engineering, marketing, and sales operations
Ability to work both independently from home as well as collaboratively within a team environment
WHAT YOU’LL GET
Industry-competitive salary plus commission
Be part of a fast growing forward thinking company with big growth plans
Flexible working hours
Consistent training and career development
Here at PacketFabric, we want all of our employees to feel valued, appreciated, and free to be who they are. We provide equal opportunities to all employees and applicants for employment and follow employment lifecycle processes designed to prevent discrimination against our people, regardless of gender identity or expression or intersex, sexual orientation, religion, spiritual beliefs, ethnicity, age, neurodiversity, disability status, national origin, citizenship, generation, culture, or any protected category under federal, state and local law.
PacketFabric is not accepting resumes from unsolicited headhunters or agencies at this time.
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