
Social Commerce Account Manager
At LiveCraft, we’re redefining the future of social commerce. By blending passion with performance, we transform compelling content into measurable commercial outcomes.
LiveCraft is a specialist social commerce agency that launches, scales, and optimises brands' presence across platforms such as TikTok Shop, Amazon, Twitch, and beyond. We design and activate bespoke programmes that create authentic customer engagement, delivering content-led conversions through livestreaming, influencer partnerships, affiliate programme management, and seamless marketplace logistics.
We operate as a division of Podean, a multi-award-winning global Marketplace Marketing agency.
Account Manager - Social Commerce
We are looking for an Account Manager to join our growing team. This role will primarily support the development and delivery of social commerce strategies on platforms such as TikTok Shop, with opportunities to expand across other platforms in the future.
This is a hands-on role, ideal for a natural leader with a passion for social content, influencers, digital commerce, and fostering meaningful relationships.
In this role, you will be interfacing with clients, fostering meaningful relationships, and driving strategic business solutions, so it’s essential you are comfortable and thrive in a fast-paced, collaborative environment.
Key Responsibilities
Account Management & Strategy
Manage multiple TikTok Shop client accounts, serving as the primary point of contact, nurturing the relationship, acting as a strategic advisor, and fostering growth
Develop and execute comprehensive TikTok Shop growth strategies
Negotiate project, partnership and/or campaign scopes, budgets & timelines, craft supporting SOWs
Evaluate KPIs and drive data-informed strategic decisions
Have a pulse on the Social Commerce ecosystem and be capable of providing social ecommerce consulting strategies
Affiliate & Creator Partnerships
Work cross-functionally with our affiliate experts to develop affiliate/creator strategies and identify the right partners who will create content that converts and elevates the brand
Build and maintain strong working relationships with TikTok creators and affiliates, ensuring seamless onboarding and high-quality content delivery for brand campaigns
Stay organized with affiliate conversations and performance tracking
Coach creators through video content to maximize sales conversion
Drive innovative strategies to help brands overcome cold start phases
TikTok Shop Management
Drive innovative strategies to help brands overcome cold start phases
Consult on sampling & product mix strategies
Work closely with design and content team to create optimize storefront & PDP designs + content
Trendspotting and Innovation
Stay ahead of industry trends and emerging technologies across social commerce ecosystem
Experiment with new features and formats, pioneering approaches to build our brand partners presence in this rapidly evolving space
Identify early opportunities with emerging social commerce platforms to position our brand partners as a leader in social-first shopping.
What We’re Looking For
3–5 client management experience, preferably in social media, influencer marketing, or a related area
A natural leader, someone who takes initiative, who is extremely detail-oriented, and who thinks big picture
Solid understanding of TikTok and the entire social (commerce) ecosystem
Passionate about social trends, influencer culture, and creator communities
Data-literate with the ability to analyse and interpret campaign performance
Experience working directly with influencers or content creators is a plus
Confident using tools like TikTok Creator Marketplace, affiliate dashboards, and reporting tools.
What We Offer
An exciting opportunity to grow your career at the cutting edge of social commerce
A supportive and inclusive team with room for growth
Access to high-profile clients across diverse sectors at the cutting edge of social commerce
Ongoing learning and development across emerging platforms and technologies.
Competitive salary and benefits, with flexible working options.
If you’re ready to play a key role in shaping the next wave of social commerce, we’d love to hear from you!
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