E-commerce Account Manager

For remote roles based inside of the United States can sit in any of the following 22 states: AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MS, MO, NC, NJ, NY, OK, TX, UT, VA, and WA. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Simplistic is looking for an ACCOUNT MANAGER to support our Flash Team to develop strategic relationships with clients and partners, managing their respective initiatives from beginning to end. The Flash Team is responsible for the development and management of ecommerce sites used for national TV promotion. 

In particular, we are looking for individuals who have a sharp attention to detail, strong work ethic, and the ability to be flexible and thrive in a rapidly growing entrepreneurial environment. The ability to communicate and effectively work cross-functionally with the team and leadership is also critical to being successful!

About Simplistic:

We are an eCommerce design, development, and optimization agency for D2C brands on the Shopify/Shopify Plus platform. 

As one of the founding Shopify Plus partners, we pride ourselves on being forward thinkers and experts in all things Shopify. Our expertise is under constant renovation to keep us at the forefront of the D2C eCommerce landscape.

Our mission is to craft tailored digital experiences to suit the voice and needs of each client. Best-in-class service and thought partnership allow us to establish long-lasting strategic relationships with our clients.

Simplistic is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Additionally, we believe in transparency in compensation. Total compensation for this role includes a base salary range of $50,000 - $60,000.

As an ACCOUNT MANAGER this role could include:

• Managing projects for partners from end-to-end (from Vendor Onboarding to Post-Sale Analytics), providing white glove service and hitting deadlines, week-over-week

• Understanding our customers unique business goals, needs, and challenges, helping them to grow their businesses

• Developing and prioritizing product roadmaps, delivering strategic recommendations and analyses, and developing systems, tooling, and operational strategies that drive growth for clients 

• Managing all communication (via phone and email) with clients

• Tracking feedback from clients and internal team so processes continue to become more constructive, clear, and beneficial to all parties involved

• Becoming a subject matter expert in the technology used at Simplistic (Shopify Plus, HTML, etc.) to provide quick responses to any questions, concerns, and/or issues from clients

Required Competencies

• Available to work full-time. This includes a rotating schedule for every other weekend

• 1+ years eCommerce project management experience

• Basic understanding of languages to build flash site websites (i.e. HTML and CSS)

• Advanced understanding of standard project management methodologies and requirements. Ability to oversee and advise on project management issues and assist with overcoming barriers

• Ability to keep multiple projects on track financially, creatively, and in accordance with stakeholder objectives and deadlines

• Conceptual understanding of the underlying technology used to deliver ecommerce experiences (product data, data structures, and data management)

• Willingness to work EST hours and some hours outside of normal business hours

• Strong verbal and written communication skills

• Very strong attention to detail and organization skills 

• Thrive in a deadline driven environment

• Self-starter and ability to work in an ever-changing environment

Preferred Competencies

• Bachelor’s Degree or equivalent preferred

• Familiarity with Content Management Systems (Knowledge with Shopify Plus preferred)

• SEO knowledge