Account Manager

Job Function & KPIs

Job Functions:

• Serve as client’s primary point of contact with the agency

• Review content strategy prior to presenting to client

• Conduct discovery workshop to determine goals + needs

• Sell retainers and projects for those clients 

• Onboard clients once project is sold

• Communicate with clients regularly to maintain alignment

Performance Will Be Measured By:

• Number of bugs and errors identified post-launch.

• Thoroughness in identifying design inconsistencies and functional errors.

• Ability to meet project deadlines.

• Effectiveness in communicating feedback to the team.

• Improvements suggested to QA processes.

Required Skills & Experience

Required:

• 2+ years of account management 

• 2+ years of B2B sales experience

• Deep knowledge of Copywriting, Brand Strategy, and Digital Marketing 

• Deep knowledge of User Experience / User Journeys 

Helpful, but not required:

• Knowledge of web accessibility standards.

• Understanding of SEO best practices.

• Slight knowledge of web development

• Slight knowledge of design 

Compensation Structure

Full time, salaried + ascension and retention bonuses for your clients.

Total compensation will range from $5000-$8000 per month

Other Details

• Must be a fluent English speaker.

• Must be based in North, Central, or South America for optimal time zone alignment.

• Self-motivated and detail-oriented, with a proactive approach to identifying and resolving issues.