Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. Twingate is backed by leading investors such as BOND, WndrCo, 8VC, Green Bay Ventures, SignalFire, and Dropbox founders Drew Houston and Arash Ferdowsi. Our investors share our belief that in a world where workforces are becoming increasingly distributed, it is critical to be able to effectively secure access to apps, data, and environments.

As part of our company culture, our belief in putting the customer first permeates our thinking in everything from our customer communications to the design process behind the product itself. If you take pride in creating experiences with the customer firmly at the center of the picture, we'd love to work with you.

The Role

At Twingate, we take customer centricity to a whole new level. We value building deep relationships with our customers and position ourselves as a true partner, not just another vendor. We’re looking for an Account Manager who shares these values and is ready to drive the success of our rapidly growing customer base.

You will be responsible for managing our top accounts through the entire customer lifecycle. Your #1 priority is ensuring our customer base is successful and come renewal, it’s a no-brainer to continue partnering with us for years to come. Your day-to-day will include a range of activities that drive product utilization, unblock technical hurdles, and bridge the gap between the customer and Twingate’s customer-facing team.

Responsibilities

Manage top customer accounts from onboarding forward with a special focus on renewals
Nurture relationships through technical sessions and product roadmap discussions to ensure the success of the customer
Educate the customer on product improvements to drive expansions and upsells
Accurately forecast upcoming renewals, expansions, downsells, and churns
Ensure the voice of the customer is heard by informing the business of customer feedback and trends
Foster 1:1 relationships with your account base to build champions that will speak on our behalf both internally and externally
Work with cross-functional teams from Onboarding, to Solutions Engineering, to Technical Support, to Product to ensure the customers' needs are met - no matter how big or small
Travel as necessary to in-person customer events and internal company-wide meetings

Qualifications

3+ years of Account Management experience within SaaS
Experience owning renewal cycles
Managed accounts of $250k+ ARR
Experience working cross-functionally with GTM and Product teams
High EQ and passion to deliver a white-glove approach
Startup experience and ability to wear many hats
Eagerness to work with a complex product
Experience managing escalations

Optional, but a major plus

Experience working in Cybersecurity and/or networking space
Experience working with IT/Security/DevOps leaders
Technical aptitude to understand Twingate, the product space, and have informed perspectives on the direction of the product

Benefits

Medical (PPO, HMO, HDHP), dental and vision insurance – employees covered 100%
Basic Life, AD&D and disability insurance
Flexible Spending Accounts - Healthcare, Dependent Care and Commuter
Health Savings Account
Flexible Paid Time Off - Paid Holidays (approx. 11 days), Sick Leave (10 days), Paid Parental Leave (6 weeks), Maternity Leave (14 - 16 weeks)
Retirement - Traditional 401k, Roth 401kAdditional
Benefits - Equity

What We Value

High Agency: We own the problem and don’t think in silos. “Not my job” is not an acceptable excuse if something is not working. Figure out what’s wrong and take initiative to solve the problem. Speak up. Company success is everyone’s job.
Deliver Customer Value: Company success follows customer success (not the other way around). Everything we do starts and ends with delivering value to our customers.
Continuous Improvement: Making small improvements consistently is preferred to aiming for big leaps. We embrace that we may not get it right the first time, so we learn by doing, making mistakes, and course correcting constantly. 1% better every day is how we accomplish great things over time.
Go Find Out: We seek a deeper understanding beyond the surface, and get our hands dirty with ground truth data (no matter the seniority). We know anecdotes can be more powerful than aggregate stats because they can reveal hidden truths. Always be learning.
Startup DNA: We operate at a higher clock speed and believe small committed teams can make the impossible possible. We embrace that great results only come with great effort, and we lift each other to achieve more than we could achieve alone.

$95,000 - $112,000 a year

Base: $95K - $112K

OTE: $110-140K

Equity: Yes

Twingate embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.

Twingate is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: people@twingate.com

Account Manager