Program Manager (Care Transformation)

Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.

Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency, and inpatient settings at the top health systems in North America.

Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity, and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter.

Ambience has been recognized as:

• Ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report

• One of Fast Company’s Next Big Things in Tech

• Named one of the best AI companies in healthcare by Inc.

• Selected as a LinkedIn Top Startup in 2024 and 2025

We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started.

Role: Program Manager (Care Transformation)

The mission of a Program Manager (Care Transformation) is to drive strong, long-term partnerships that deliver meaningful positive change for providers, patients, and administrators across the healthcare landscape.

You’ll collaborate closely with leaders across health systems to drive adoption of Ambience from initial pilots through full-scale enterprise rollouts. Your goal is to ensure Ambience delivers measurable clinical and financial outcomes as we grow our partnerships. As a trusted advisor, you’ll help align executive priorities with frontline needs to ensure Ambience enables better care at scale.

What you’ll do

• Build high-trust partnerships with clinical, operational, financial, and IT leaders across accounts, serving as the face of Ambience to health system customers

• Lead end-to-end implementation of Ambience solutions across complex health systems, coordinating workflow discovery, technical integration, onboarding, and go-live execution

• Partner closely with Product and Clinician Success to continuously improve the customer experience, bringing structured feedback into roadmap discussions and playbooks

• Own post-sale execution of Ambience pilots, keeping them on track, realizing value quickly, and guiding the path to long-term enterprise partnerships

• Shape and deliver clear ROI narratives for executive readouts and QBRs to earn buy-in and build champions

• Accelerate time to value by anticipating roadblocks, managing change, and helping partners move from pilot to scale with confidence

• Capture repeatable playbooks and frameworks to elevate the entire Care Transformation team

Who you are

• 4+ years of experience in healthcare transformation, health tech implementation, customer success, or healthcare management consulting

• Experience working closely with provider organizations and navigating complex health systems

• Proven success leading post-sale motions, converting pilots into long-term contracts, and building champions across clinical, operational, and executive teams

• Exceptional communicator, fluent in both clinical and operational language, able to meet stakeholders where they are with clarity and credibility

• Comfortable operating independently in high-ambiguity environments, bringing structure, anticipating roadblocks, and taking ownership without waiting for instructions

• Deeply mission-aligned, motivated by fixing what’s broken in healthcare and working with a team that shares that urgency

• Willing to travel up to 30% for onsite support during key customer events, stakeholder meetings, and QBRs (all expenses covered per Ambience’s travel policy)

Pay transparency

• Base compensation: $145,000–$185,000 per year (excluding equity)

• Flexible cash/equity mix, with Ambience leaning toward generous equity grants so the team shares in the impact created

• Compensation individualized based on experience, location, and overall fit

Life at Ambience

Working at Ambience means opting into a high-ownership, high-trust environment built for people who want to grow fast, operate decisively, and focus on work that matters.

This could be the right place for you if you want to:

• Work on mission-critical AI technology that directly improves clinicians’ lives and health system financial health

• Join a “dream team” culture where exceptional people deliver exceptional outcomes

• Operate with real ownership and accountability in an environment where there are no bystanders

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents

• 401(k) with a company match of up to 3% of base salary

• Remote-friendly culture (with San Francisco HQ) and full equipment provisioning

• Parental leave to support family needs

• Annual company-wide off-sites, team off-sites, and regular team gatherings (travel, lodging, meals covered)

• Flexible time off with no annual cap, company-wide holidays, and annual holiday shutdown (Dec 24–Jan 1)

Equal opportunity

Ambience Healthcare is an equal opportunity employer committed to building a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process.

Important note

Ambience Healthcare has become aware of scams targeting jobseekers with fake jobs and interviews.We will never ask candidates to download apps or make payments. If contacted through WhatsApp, Telegram, or fake domains, report immediately to LinkedIn and the FBI.