Senior Manager of Strategy & Operations

The Senior Manager of Strategy & Operations plays a critical role in supporting and scaling Firebird’s artist management platform. This is a highly cross-functional, hands-on role for an execution-oriented generalist who brings structured, quantitative thinking to complex problems and helps translate priorities into action.

Working closely with the VP of Artist Management and other department heads/executives, this role owns key initiatives, supports decision-making through analysis and modeling, and ensures follow-through across teams. Success in this role depends as much on strong communication, reliability, and accountability as it does on strategic and analytical ability.

Key responsibilities

Strategy, Analysis & Decision Support

• Support strategic planning, prioritization, and execution across artist management initiatives

• Build financial and operational models to evaluate scenarios, tradeoffs, and new initiatives

• Translate analysis into clear, actionable recommendations for leadership

• Prepare concise strategy briefs, operating updates, and performance summaries

Market Research & Business Development

• Develop and maintain a clear, data-informed view of the artist and manager landscape

• Utilize existing Salesforce tools as a power user, optimizer, and evangelist; ensuring data quality and strong system usage, training and supporting internal users, creating dashboards/reports, etc.

• Analyze quantitative signals such as streaming consumption, chart performance, touring data, ticket sales, and key festival lineups

• Incorporate qualitative inputs, including word-of-mouth, relationship-driven insights, and industry conversations, into prioritization

• Partner with artist managers and leadership to translate research into focused outreach and business development efforts

Operations & Cross-Functional Execution

• Support the operational backbone of the artist management team, ensuring consistent processes and communication

• Prepare agendas and materials ahead of meetings; capture clear notes, decisions, and next steps. Hold yourself and others accountable for follow-through on agreed priorities

• Collaborate across teams to identify friction points and implement practical, scalable solutions

• Track decisions, action items, and progress against initiatives - following up across stakeholders, flagging risks early, and helping to drive resolution

• Coordinate inputs, timelines, and deliverables, including for senior leaders when needed

• Help maintain goal-setting, KPI tracking, and regular review rhythms

Qualifications

• 5+ years of experience in operations, strategy, business operations, consulting, or similar roles

• Strong analytical and quantitative skills, including comfort with Excel or Google Sheets and basic modeling

• Experience conducting market or industry research and synthesizing both quantitative and qualitative inputs

• CRM fluency, Salesforce-specific experience preferred

• Excellent written and verbal communication skills. Highly reliable and detail-oriented

• Low-ego, team-first mindset; willingness to get into the weeds and coordinate among executives to help the team succeed

• MBA or equivalent experience in a highly analytical environment is a plus

• Passion for music and creative industries is a strong plus

About Firebird

Firebird is a next generation music company providing career and brand guidance to over 1,000 artists worldwide to help them develop and grow broader global audiences and build longer lasting, higher impact, more profitable careers.

Redefining the intersection of music, technology and finance, Firebird has rich expertise across the spectrum of artist management and intellectual property creation, from traditional endeavors like touring and recording, to cutting edge marketing and consumer product development, to emerging digital platforms from gaming to AI.

Firebird’s roster of partners includes some of the most important companies across the various aspects of the music landscape today including Red Light Management, Mick Management, Transgressive, Defected, Ntertain, Tape Room, Easier Said and many more.

Join us!

We're a team of ~40 music industry veterans, data nerds, operators, and builders who really love music. We put artists first because when they win, we all win. That simple principle guides everything we do.

We have teams in New York, Los Angeles, and London supporting artists around the world. We're at that exciting growth stage where what you build and who you help break will shape the next era of this company and the industry.

How we take care of the flock

• Ownership: Equity participation for everyone

• Health & Wealth: Comprehensive health, dental, and vision insurance plus 401(k) with company match

• Performance Rewards: Annual bonuses tied to results

• Flexibility: Flexible PTO and hybrid in-office schedules for those in NYC

• Access: Live shows, festivals, and the music community you're helping create

• Growth: Learn from people who've built careers at majors, independents, and startups

Who we hire

We hire based on talent, passion, and potential. We don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.