Account Manager(WFH-Remote) at Fraser Public Schools

We are seeking a motivated and detail-oriented Remote Account Manager to maintain strong client relationships and ensure the successful delivery of our products/services. As a key point of contact for assigned clients, the Account Manager will work from home, coordinating cross-functional teams to meet client needs, identify growth opportunities, and drive long-term success.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, managing day-to-day communication and support.

• Build and maintain strong, long-lasting customer relationships.

• Understand client goals, challenges, and industry trends to proactively recommend solutions.

• Coordinate with internal departments (e.g., sales, marketing, product, customer success) to ensure timely and successful delivery of solutions.

• Prepare and deliver reports on account status, project progress, and performance metrics.

• Identify and pursue opportunities for account growth, upselling, and cross-selling.

• Resolve client issues and concerns promptly and professionally.

• Monitor client satisfaction and work to ensure a high Net Promoter Score (NPS).

• Maintain accurate records in CRM systems (e.g., Salesforce, HubSpot).

• Stay up-to-date with product knowledge, industry developments, and remote communication best practices.

Requirements:

• Proven experience as an Account Manager, Client Success Manager, or similar role.

• Experience working in a remote or distributed team environment.

• Strong communication and interpersonal skills.

• Ability to manage multiple projects and clients simultaneously.

• Proficiency with CRM software and remote collaboration tools (Zoom, Slack, Trello, etc.).

• Strong problem-solving and organizational skills.

• Self-motivated and comfortable working independently.

• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).

Preferred Qualifications:

• Experience in [industry-specific] account management (e.g., SaaS, digital marketing, e-commerce, B2B, etc.).

• Familiarity with KPIs and client performance tracking.

• Prior experience in customer success or project management is a plus.

Benefits:

• Fully remote role with flexible working hours

• Competitive salary and performance bonuses

• Health, dental, and vision insurance

• Paid time off and company holidays

• Opportunities for growth and development

• Home office stipend (if applicable)