Account Manager (Remote)

🚀 About PermitFlow

PermitFlow is an AI-powered platform automating the manual and time-consuming permitting process for the $1.6T U.S. construction market, —from jurisdiction-specific research to application preparation, submission, and real-time monitoring. By transforming fragmented regulations and manual workflows into structured, intelligent systems, PermitFlow helps contractors move faster, reduce risk, and scale with confidence.

We recently raised a $31M Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from Procore, ServiceTitan, Zillow, PlanGrid, Procore, Bluebeam, Uber, and more.

We’re a team of builders—architects, engineers, permitting experts, and product leaders—who have lived the inefficiencies of permitting firsthand and are embracing an AI-first approach to fixing it. We are experiencing more demand than we can meet and are looking for top talent to join our team.

✋ Who you are?

• Proven Account Manager: You have experience managing a portfolio of 5–6 figure B2B SaaS accounts, with a strong track record of renewals and upsells.

• Revenue-Driven: You view customer management through the lens of growth — identifying expansion opportunities and working cross-functionally to drive account value.

• Strategic Partner: You excel at understanding customer business needs and translating them into actionable account plans that generate mutual success.

• Process-Oriented Operator: You thrive in an early-stage environment, helping to shape account management playbooks and contributing to scalable systems.

• Analytical Communicator: You're confident using data to influence customer conversations, evaluate health signals, and identify churn or upsell risks early.

✅ What You’ll Do:

As an early Account Manager at PermitFlow, you’ll be responsible for owning the commercial relationship with a portfolio of construction and real estate development clients — driving value, revenue, and retention.

• Manage a book of business consisting of contractors and developers; build and deepen relationships with decision-makers and influencers.

• Own the full account lifecycle — from implementation oversight to ongoing engagement, renewal, and expansion.

• Develop strategic account plans that identify growth opportunities (e.g., new projects, regions, or service lines).

• Lead renewal negotiations and coordinate expansion discussions in partnership with Sales and Customer Success leadership.

• Collaborate closely with Permit Operations to ensure high-quality onboarding and ongoing service delivery.

• Monitor account health and proactively mitigate churn risk through structured interventions.

• Partner with Product and Ops to advocate for customer needs and influence our roadmap.

• Help build our GTM foundation by contributing to processes, playbooks, and future hiring as the team scales.

This is a foundational role — perfect for someone eager to take ownership, influence company direction, and be a driving force behind PermitFlow’s growth.

🙌 Qualifications & Fit:

• 4+ years of experience in a B2B SaaS Account Management, Sales, or Customer Success role (startup experience preferred)

• Proven track record of renewals, upsells, or account growth

• Strong negotiation and presentation skills

• Self-starter who thrives in ambiguous and evolving environments

• Experience in construction, permitting, or real estate tech is a major plus

💙 Benefits:

• 📈 Equity packages

• 💰 Competitive Salary

• 🩺 100% Paid health, dental & vision coverage

• 💻 Company issued laptop.

• 🎧 Home office & equipment stipend

• 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen

• 🚍 Commuter benefits

• 🎤 Team building events

• 🌴 Unlimited PTO

✏️ Interview Process

• 20 minute initial assessment

• 20 minute interview with recruiter

• 30 minute hiring manager interview

• 30 minute role playing interview with hiring manager

• 30 minute interview with our CEO

• Reference check

• Offer