Partner Relations Assistant

We are seeking a highly motivated Partner Relations Assistant to join our Academic Account Management team. As a key member of this team, you will ensure that Riipen is a platform educators rave about, and our schools cannot live without. This position is perfect for someone who is looking to jumpstart their career in account management in a dynamic team environment. 

As a Partner Relations Assistant, you will support the Account Management team in fostering strong relationships and communication with academic clients in Canada and the United States to help support the renewal and expansion of key accounts. Your passion for delivering exceptional customer support will connect employers, students, and academic partners to the right experiential learning opportunities helping students throughout North America connect with some of the world’s most exciting companies and find jobs they love when they graduate.

This role collaborates with academic clients across Eastern, Central, and Pacific time zones. The ideal candidate will have flexibility in scheduling and availability.

This role is fully remote and open to candidates in Canada

Key Responsibilities

• Work closely with the Account Management team to provide support, creativity, and innovative ideas that drive the achievement of customer goals and Riipen KPIs;

• Facilitate and maintain positive relationships and communications with Academic partners through supplemental follow-ups and inquiry responses; 

• Support maintenance and updates of client and account information in Hubspot for assigned activities; 

• Support active lead generation activities that contribute to account growth targets, including writing copy, designing and executing sequencing and outreach campaigns, account research and development, and working with supplemental tools such as CoPilot;

• Provide support as assigned to client calls and follow-up activities such as reporting, and record keeping; 

• Support educator touchpoint communications for the team, ensuring timely follow-up and check-ins are completed;

• Support the preparation of reports and presentations for client meetings to support renewal and expansion discussions; 

• Support the creation and delivery of webinars, platform demos, meetings and workshops to spread Riipen brand awareness at partner institutions; 

• Collaborate with other Riipen departments in a cross-team format to ensure that accounts receive exceptional customer service. 

Skills, Knowledge and Expertise

Great Candidates Will Have...

• 2+ years experience in a client-facing relationship-building, business development or sales role;

• Previous experience using CRM software to track and manage customer interactions and sales leads (Hubspot experience preferred); 

• Strong written and verbal communication skills, ability to communicate clearly, concisely and timely to a variety of audiences; 

• Excellent relationship-building and interpersonal skills, with the ability to build and maintain relationships both in person and remotely;

• Strong planning, organization and time management skills with the ability to multitask and manage priorities;

• Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven recommendations;

• A comfort level with presenting to both end users and decision-makers; 

• An entrepreneurial spirit and enjoy working in a fast-paced, start-up environment;

• The ability to inspire our customers to get excited about working with Riipen.

Bonus Points:

• Familiarity with the higher education/ed-tech market;

• Experience working in or closely with a SaaS business;

• Experience with G-Suite for Business. 

We ask that if you feel like you don’t check all the boxes but have the potential to learn what you don’t know, that you still apply! We believe that diverse teams are high-performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives. 

If this role excites you, we look forward to receiving your application!

Benefits

🌐 Remote/travel working opportunities (when appropriate)
🏖️ 4 weeks of annual vacation 
🤕 Paid sick leave
🏥 Extended Health and Dental benefits from your first day 
💻 We will ensure you have a great work-from-home setup 
📚 Learning & Development Stipend after 6 months of employment

We appreciate your interest and application. Only those applicants under consideration will be contacted. 

Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. 

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

About Riipen

Conceptualized by Dana Stephenson and Dave Savory for their capstone entrepreneurship project at the University of Victoria, Riipen addressed an issue that they faced personally as learners — the challenge of gaining relevant work experience, building a network of possible employers, and then demonstrating their skills to that network in order to find work that would help them start their careers. They were facing the graduation conundrum — You can’t get a job without experience, but you can’t get experience without a job. 

Since inception in 2013, Riipen has expanded its reach internationally and has developed a state of the art technology platform that caters and provides significant competitive advantages for organizations and academic institutions while staying true to their original goal of supporting student development. Riipen has enabled 193,000+ students at 590+ post-secondary institutions and training providers to partake in applied learning with 31,000+ companies. All of this leads us to our mission: Eliminate Underemployment.