B2B SaaS Sales Manager

Job description

Location: Europe (remotely)

We are a fast-growing tech company created by skilled and experienced international talents. Our flagship product is a live-chat app powered by unique chatbot solutions. As a customer experience tool, we help small businesses serve their clients efficiently worldwide. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
A few facts about us:

• Our product is in the world's top 5 most popular live chat solutions, and our goal is to become no. 1.  We were voted #10 on G2’s Top Customer Service Products for 2023.

• Every month, our widget is viewed by 510 million unique users, which is 6.2% of the global population.

• Currently, we hire over 180 fantastic people,

• In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇https://youtu.be/8xd44wCP5LI

We are seeking an experienced Sales Manager to oversee our sales team and drive revenue growth for our company. The Sales Manager will be responsible for developing sales processes, reviewing the sales pipeline, coaching and leading the team. You will lead the team of four Account Executives and work closely with the Chief Customer Officer to create processes and set up objectives.

Job requirements

As a B2B SaaS Sales Manager, you will:

• Provide guidance, training, and support that will help our Account Executives to develop their skills and improve sales performance,

• Monitor and analyse the funnel and sales metrics to identify areas for improvement,

• Manage and develop sales processes in order to grow results and find new opportunities,

• Collaborate closely with the Customer Success Team to streamline hand-off and upselling,

• Build a pipeline of opportunities from our inbound leads and cover the full sales cycle,

You are a perfect fit if you have the following:

• At least one year of experience in a role responsible for leading and coaching account executives,

• Strong coaching skills and the ability to create an effective coaching program,

• Process thinking, attention to detail and the ability to analyse sales data to identify trends and opportunities,

• Deep understanding of CRM software (preferably Hubspot or Salesforce) and sales pipeline management techniques,

• Strong track record of sales success for B2B SaaS products,

• Experience in short sales cycles and working the US-based clients,

• Staying up-to-date with industry trends, best practices, and sales techniques,

• Proficiency in using English - native and near to native level.

We would like to offer you:

• Great development opportunities: you will have an impact on developing the sales area and growing the team,

• Flexible working time - an optimum work-life balance is important!

• A collaboration with individuals keen to share knowledge and not afraid of testing new solutions,

• 26 working days off guaranteed in a year,

• Possibility to work 100% remotely, use one of our two offices in Poland, or book a coworking space in your city,

• Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs,

• Sport & wellness benefits – no extra charge*.

• Premium medical care – no extra charge**.

• Mental well-being program – individual coaching/therapy sessions and resources for employees,

• Budget for 1:1 English language classes,

• Free access to one of the most popular e-book/audiobook services,

• Regular integration events (company-wide meetings, team events),

• Discounts on Apple products.

*Multisport/MyBenefit Cafeteria in Poland or a financial equivalent in your country

** Signal Iduna in Poland or a financial equivalent in your country

What happens when you send your resume?

• We will study your CV - if it meets our expectations,

• Online interview with a Recruiter,

• Online interview with Chief Customer Officer,

• Work sample - to get to know your skills better in a practical way,

• Final interview 

• Offer and fireworks!
  

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.