About Zingtree

Zingtree helps high-stakes customer support teams deliver fast, consistent, and compliant answers—every time. Our AI Automation platform enables support-agents and end-consumers to follow complex procedures with ease, resolve issues faster, and ensure customers get the right outcomes in moments that matter. Zingtree helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences. Zingtree is trusted by over 500 customers including industry leaders like Corpay, Experian, Optum / UnitedHealth Group, Allianz, SharkNinja, Sony, and Groupon to power intelligent automation across finance, healthcare, insurance, consumer services / products, and tech. These organizations rely on Zingtree to reduce handle times, increase FCR, improve CSAT, and stay compliant — all without overloading IT. As demand for governed AI and guided CX grows, we’re scaling our team to help more enterprises take control of their most complex support workflows.

We’re seeking a Strategic Account Executive who thrives in a consultative sales environment and is passionate about how AI is shaping the future of customer experience. You’ll play a key role in identifying, engaging, and closing high-value opportunities with large organizations in regulated and high-complexity industries. This is an opportunity to sell a high-impact product with clear ROI and strong market momentum.

This is a remote role reporting into the Chief Revenue Officer, and we are prioritizing candidates based in the Midwest and East Coast regions of the United States.

What You'll Do

Own the full sales cycle from discovery to close for strategic enterprise accounts
Build and execute account plans targeting Director- and VP-level CX, Ops, and IT leaders
Uncover complex customer challenges and map them to Zingtree’s AI-powered solutions
Collaborate cross-functionally with Marketing, Product, and Solutions teams
Forecast pipeline and performance accurately using HubSpot (or equivalent CRM)
Represent Zingtree at industry events, webinars, and executive briefings

Who You Are

5+ years of experience in consultative B2B sales, ideally selling SaaS to enterprise
Proven ability to navigate complex sales cycles with multiple stakeholders
Strong understanding of the CX tech stack (e.g. CRMs, CCaaS, chatbots, WFM tools)
Familiarity with AI in support automation, agent assist, or decision intelligence
Exceptional communication, storytelling, and negotiation skills
A proactive, curious mindset and a bias for action
Nice to Haves:
Experience selling into regulated industries (e.g. healthcare, finance, insurance)
Background in solutions consulting, customer success, or CX operations
Prior startup or high-growth tech company experience

What We Offer

Competitive Compensation with performance-based incentives
Health, Dental, and Vision Benefits (100% covered for employees)
401(k) Retirement Plan
Equity Stock Options
Paid Parental Leave
Unlimited PTO
Flexible Remote Work Environment
$500 Home Office Stipend + Monthly Internet/Phone reimbursement
Co-Working Reimbursement up to $200/month

Our Core Values

Lead with Action – We move fast with purpose.
People Really Matter – We win as a team and support each other fully.
Ownership Leads to Results – We take responsibility and deliver.
Expertise Creates Value – We build and apply knowledge.
Transparency Builds Trust – We communicate clearly, directly, and with care.
As Zingers, we operate with a mindset that blends urgency, intelligence, and humanity.

Zingtree Mission

Empowering teams to resolve complex customer issues with confidence, clarity, and control. We believe the future of customer experience belongs to those who can orchestrate outcomes—not just automate tasks.

Zingtree Vision

Creating a world where every customer interaction is accurate, compliant, and effortlessly scalable.

#LI-Remote

#LI-EG1

Strategic Account Executive