Supply Chain Manager (Amazon FBA)

About Us

Hi there, we’re Hopstitch, an Amazon FBA business that brings high-quality, innovative products to the global market. Founded in 2015, we work with suppliers to develop solutions for our customers. Our primary imports are small home appliances and consumer goods.

We believe in quality craftsmanship and creative designs to provide our clients with practical products that will sell competitively in their marketplaces. We work in the US, UK, EU and UAE markets.

Our small but professional team relies heavily on data and constant experiments, testing hypotheses and refining our intuitions. Because of the constantly changing landscape of the Amazon and Walmart marketplaces, we continuously re-assess the workflows and strategies to refine operations.

We thrive in a results-oriented environment, and if you share that mindset, make sure to read on!

About the Role

Right now, the Hopstitch team is looking for an Operations and Supply Chain Manager to maintain and manage supplier relations, such as reordering, checking product specifications, managing timelines, and quality control. In addition, this role will be responsible for other related tasks such as maintaining stocks in the marketplace, arranging logistics, and keeping up to date with Amazon policies relevant to Hopstitch.

In this dynamic role, you will play a key part in Hopstitch - you will improve overall margins by streamlining the supply chain for each product & provide opportunities for product line expansion through closer relationships with current suppliers.

More specifically, you will be responsible for:

1. Supplier Relations

   • Orders & reorders

   • Product specification updates

   • Quality Control scheduling & reviews

   • Invoice Management

   • Shipment scheduling

   • Arranging documentation

   • Coordinating with suppliers, freight forwarders, and destination 3PL

   • Finding and vetting suppliers for new products

2. Inventory Management

   • Manage warehouse-to-marketplace shipments and ensure ~100% product availability at various marketplaces

   • Monitor warehouse stock (e.g. request and verify stock take at least once per quarter)

3. Amazon Management

   • Solve inventory disputes

   • Manage dimensions, FBA fees, lost inventory, returns, and refunds

   • Create and manage Amazon support cases for the situations mentioned above (typically via phone calls)

Once you join our awesome team, we will organize an onboarding program for you which should take one month. You will also have any supplementary training and support as needed, although the team counts on your experience and expertise.

After the training period, you should be available for daily calls during the morning WET hours. You can manage your own working hours beyond that; however, some overlap with China, India, the US, will be necessary for occasional calls, etc. 

About You

In order to excel in this role, you need to have:

• Solid experience with international freight and supplier relations management

• Supply chain management experience for physical products (via sea & air freight)

• Experience in project management

• Excellent Excel skills

• Ability to spot areas of improvement in supply chain management processes

• Excellent organizational skills

• Eagerness to ask questions and request follow-up

• Ability to take ownership of the role and adapt it to the growing needs of the business

• Willingness to work on developing new processes as needed

Brownie points for:

• Experience working with Amazon marketplaces or similar e-commerce platforms

• Experience drafting technical product specifications (e.g. physical product design experience).

• Ideally, you have some knowledge of Mandarin Chinese, but this is not required

Benefits

What’s in it for you?

• Full-time employment

• Working hours are semi-flexible as long as there is overlap for catch-up calls and for liaising with suppliers

• Quarterly budget for training & development through online courses

• Annual salary reviews with a likely bonuses

• Huge scope for future growth that comes with joining a small business and working directly with the founders. 

*Please note that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The Interview Process

1. Complete the Application

2. Interview with our Founders

3. Possible Technical Assessment

4. Decision/Offer

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

Hopstitch asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Hopstitch directly.